Executive, Membership

Seletar Country Club; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Seletar Country Club is seeking a membership administrator to handle enquiries, maintain records, process applications, and manage billing and communications with members.

The role involves coordinating with Finance, handling golf insurance for members, and ensuring accurate subscription processing and monthly statements. Prior country club customer service experience is preferred.

Qualifications

• Minimum of 2 years’ experience in customer service preferably, with country club experience.
• Basic knowledge of POS Systems.
• Knowledge of Microsoft Word and Excel.
• Keen interest in the hospitality industry would be an advantage.

Responsibilities

• Attend to enquiries on membership matters and ensure compliance with the Club’s Constitution.
• Maintain accurate membership records in the database and update them as necessary.
• Manage documentation such as membership applications, spouse & children applications, absentee applications, financial processing, etc.
• Sell and process membership sales, transfers and renewals, obtaining approvals from management and MC members. Supporting external agents for membership transfers.
• Issue membership cards, car labels and golf tags to members. As well as issuing of monthly birthday cards to members and welcome kit vouchers for new members and member referrers. To ensure that subscriptions are charged correctly (golfing, social, absentee, associate, junior subscriptions). Provide monthly subscription analysis to management.
• To issue monthly statement of accounts (SOA) and reminders to members. To include communications, if any, together with the SOA.
• To receive and update payment from members into their respective accounts in the club membership system.
• To administer the golfing insurance covered by Club’s group golfer’s insurance for the members including communicating of the insurance plan to the members and managing the list of members participating in the policy. To assist members with golf insurance claims with the insurance agent and monitoring the payout.
• To work closely with Finance and operational departments to collate and bill members for monthly billing instructions relating to their clubhouse facilities usage.
• To assist members with any discrepancies on their monthly statement of accounts.
• To work closely with Finance and operational departments to rectify any billing errors.
• To review and monitor past dues from members and provide correspondences to members to encourage payment & delinquent accounts. Manage the defaulter’s list and work on the appropriate actions as directed by the management.
• Not with standing the above, you are expected to carry out other duties as and when directed by Management.

Skills

Customer service experience

Tools

POS Systems

Microsoft Word

Microsoft Excel

Job description

Job Responsibilities

• To attend to enquiries on membership matters and ensuring that all membership matters are carried out incompliance with the Club’s Constitution.
• To maintain accurate membership records in database and update all records as necessary.
• To manage relevant documentation such as membership applications, spouse & children applications, absentee applications, financial processing, etc.
• To sell and process membership sales, transfers and renewals.Including obtaining the relevant approval from management and MC members. Supporting external agents for membership transfers.
• To issue membership cards, car labels and golf tags to members. As well as issuing of monthly birthday cards to members and welcome kit vouchers for new members and member referrers.To ensure that subscriptions are charged correctly (golfing, social, absentee, associate, junior subscriptions). Provide monthly subscription analysis to management.
• To issue monthly statement of accounts (SOA) and reminders to members.To include communications, if any, together with the SOA.
• To receive and update payment from members into their respective accounts in the club membership system.
• To administer the golfing insurance covered by Club’s group golfer’s insurance for the members including communicating of the insurance plan to the members and managing the list of members participating in the policy. To assist members with golf insurance claims with the insurance agent and monitoring the payout.
• To work closely with Finance and operational departments to collate and bill members for monthly billing instructions relating to their clubhouse facilities usage.
• To assist members with any discrepancies on their monthly statement of accounts.
• To work closely with Finance and operational departments to rectify any billing errors.
• To review and monitor past dues from members and provide correspondences to members to encourage payment& delinquent accounts.Manage the defaulter’s list and work on the appropriate actions as directed by the management.
• Not with standing the above, you are expected to carry out other duties as and when directed by Management.

Requirements

• Minimum of 2 years’ experience in customer service preferably, with country club experience.
• Basic knowledge of POS Systems.
• Knowledge of Microsoft Word and Excel.
• Keen interest in the hospitality industry would be an advantage.