Member Experience Specialist

AUTHENTIC MOVEMENT PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

AUTHENTIC MOVEMENT PTE. LTD. is seeking a Customer Service Executive to deliver exceptional service and ensure a positive client journey at the movement studio. You will handle inquiries, assist with memberships, and support daily operations for smooth studio functioning.

The role focuses on greeting clients, managing sign-ups and renewals, processing payments, and maintaining accurate membership records to enhance overall client satisfaction.

Qualifications

• Previous experience in customer service or a similar role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications and studio management software.
• Ability to multitask, organise and manage time effectively.
• Friendly and approachable demeanor with a focus on customer satisfaction and proactive attitude.
• Basic knowledge of movement or fitness is a plus.
• Willingness to move some light and moderate weight items.

Responsibilities

• Greet clients and visitors warmly, providing a friendly and welcoming atmosphere.
• Address client inquiries and concerns promptly, in person and via phone, email, or social media.
• Provide information about classes, schedules, memberships, and studio policies.

Skills

Communication

Interpersonal skills

Computer skills

Studio management software

Time management

Customer service mindset

Fitness knowledge

Tools

Studio management software

Job description

AUTHENTIC MOVEMENT PTE. LTD. is seeking a Customer Service Executive to deliver exceptional service and ensure a positive client journey at the movement studio. You will handle inquiries, assist with memberships, and support daily operations for smooth studio functioning.

The role focuses on greeting clients, managing sign-ups and renewals, processing payments, and maintaining accurate membership records to enhance overall client satisfaction.