Medical Social Worker Associate

Active Global Respite Care Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Salary incentives

Career development

Industry training

Flexible environment

15 days annual leave

Job summary

Active Global Respite Care Pte Ltd is seeking a dedicated Centre Administrator to coordinate admissions, liaise with agencies, and support financial assessment for elderly care services. You will evaluate psycho-social needs, help secure funding, and maintain onboarding through discharge processes.

You will work with MOH stakeholders, carers and medical social workers to ensure compliance, accuracy and timely resolution of client issues while managing logistics and staff capacity.

Qualifications

• Diploma in Social Work or related field is desirable.
• 5-day work week with rotational weekends.
• Preferably 2 years in a similar daycare role.
• Experience with MOH or healthcare stakeholders is a plus.
• Experience with IRMS and ILTC Portal and related IT systems.
• Hands-on experience working with elderly in the community.
• Able to work independently with minimal supervision.
• Proficient in Microsoft Office and IT comfortable.
• Able to communicate effectively with elderly.

Responsibilities

• Report directly to the Centre Manager.
• Handle pre-admission work, liaise with external agencies and internal team.
• Assess and evaluate psycho-social and financial status of patients/families.
• Assist clients to apply for financial assistance schemes (Medifund, Subvention etc).
• Set up and maintain administrative protocols from onboarding to discharge.
• Work with team to develop the Individual Care Plan.
• Provide accurate policy/procedure information to clients.
• Resolve client feedback and ensure needs are addressed promptly.
• Ensure MOH service requirements on financial and quality aspects are met.
• Assist with logistics, staffing and operational capability as needed.
• Communicate clearly with clients and business partners, with appropriate tone.

Skills

Elderly communication

Independent worker

Microsoft Office

IT literacy

Team collaboration

Education

Diploma in Social Work or related field

Tools

IRMS

ILTC Portal

Job description

Responsibilities:

• Report directly to the Centre Manager.
• Be involved in the pre-admission work, such as taking on a new referral, liaising with the external agencies and internal team to facilitate an admission to centre based services.
• Assess & evaluate patients’/families’ psycho-social and financial status.
• Assist clients to apply for appropriate financial assistance schemes when needed (Medifund, Household Means Testing (Subvention) and other funding schemes).
• Assist in setting up and upkeep of administrative protocols pertaining to patient needs from onboarding to discharging.
• Work closely with team members in the development of the Individual Care Plan.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Work closely with other managers and medical social workers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Assist with logistics, staffing and operational capability of the centre when required.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements:

• Diploma in Social Work or other relevant fields desirable.
• 5-days work week. Rotational weekends (Sat & Sun) required.
• Preferably minimum 2 years in a similar role in a daycare centre, would be good to have.
• Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.
• Having experience with IRMS, ILTC Portal and other relevant IT systems would be good.
• Hands-on experience working with elderly in the community.
• Able to work independently with little supervision.
• Proficient in Microsoft Office and comfortable with IT.
• Able to communicate effectively with elderly.

Benefits:

• Attractive base salary and incentives for driving results.
• Great opportunity for career development in a growing market and organization.
• Industry-specific training and coaching by a highly experienced team.
• Highly flexible environment to brainstorm and implement ideas.
• 15 days annual leave.