Medical Social Worker Associate

ACTIVE GLOBAL RESPITE CARE PTE. LTD.; Singapore; On-site; SGD 48,000 - 70,000; Full time

Benefits offered by this job

Health Insurance Coverage

Training & Career Development

15 days annual leave

Industry mentorship

Job summary

ACTIVE GLOBAL RESPITE CARE PTE. LTD. in Singapore is seeking an experienced admission coordinator for our daycare centre to support pre-admission work and family liaison.

You will assess psycho-social and financial needs and help families apply for available funding while ensuring smooth onboarding to centre-based services. You will work with MOH stakeholders, care teams, and external agencies to develop Individual Care Plans, maintain compliant protocols, and assist with logistics, staffing,

Qualifications

• Diploma in Social Work or related field preferred.
• Minimum 2 years in a similar daycare role.
• Willingness to work a 5-day week with rotational weekends.
• Experience with MOH stakeholders and elderly care is a plus.

Responsibilities

• Coordinate admission processes with external agencies and internal teams.
• Assess psycho-social and financial status of patients and families.
• Assist in applying for financial assistance schemes (Medifund, etc.).
• Develop and maintain Individual Care Plans with the team.
• Maintain administrative protocols from onboarding to discharge.
• Collaborate with MOH and healthcare partners for compliance checks.
• Communicate clearly with clients and partners, maintaining appropriate tone.
• Assist with logistics, staffing, and centre operations as needed.

Skills

Empathetic communication with elderly

Independent worker

Teamwork with MOH stakeholders

Education

Diploma in Social Work

Tools

Microsoft Office

IRMS

ILTC Portal

Job description

Responsibilities:

• Report directly to the Centre Manager.
• Be involved in the pre-admission work, such as taking on a new referral, liaising with the external agencies and internal team to facilitate an admission to centre based services.
• Assess & evaluate patients'/families' psycho-social and financial status.
• Assist clients to apply for appropriate financial assistance schemes when needed (Medifund, Household Means Testing (Subvention) and other funding schemes).
• Assist in setting up and upkeep of administrative protocols pertaining to patient needs from onboarding to discharging.
• Work closely with team members in the development of the Individual Care Plan.
• Provide accurate information to clients on policies, procedures and service.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Work closely with other managers and medical social workers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
• Assist with logistics, staffing and operational capability of the centre when required.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements:

• Diploma in Social Work or other relevant fields desirable.
• 5-days work week. Rotational weekends (Sat & Sun) required.
• Preferably minimum 2 years in a similar role in a daycare centre, would be good to have.
• Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.
• Having experience with IRMS, ILTC Portal and other relevant IT systems would be good.
• Hands-on experience working with elderly in the community.
• Able to work independently with little supervision.
• Proficient in Microsoft Office and comfortable using IT tool in daily work.
• Able to communicate effectively with elderly.

Benefits:

• Attractive base salary.
• Opportunities for professional training and career development within organization.
• Health Insurance Coverage.
• Industry-specific training and mentorship from a highly experienced team.
• Supportive and flexible work environment that encourages innovation and process improvement.
• 15 days annual leave.