Medical Capability Reports Specialist

International SOS Singapore Pte Ltd; Singapore; On-site; SGD 56,000 - 78,000; Full time

Job summary

International SOS Singapore Pte Ltd is seeking an MCR Specialist to coordinate the delivery of Medical Capability Reports (MCRs). This role involves gathering medical, facility and logistics data, engaging internal and external stakeholders, and ensuring reports are reviewed and edited to high standards.

You will develop knowledge of MCR requirements, use internal systems like SPIN, and perform desktop research to obtain missing clinical information, all while adhering to procedures and

Qualifications

• Internet and database research and investigative skills.
• Information Technology literacy.
• Excellent client-facing communication skills.
• Excellent standard of written and spoken English, including good spelling and grammar.
• Competency in another language is preferred.
• Attention to detail and ability to focus on texts that may be lengthy.
• Working to set procedures under set deadlines.
• Multiple stakeholder engagement.
• Cultural sensitivity and awareness in a multi-lingual, multi-cultural environment.

Responsibilities

• Prepare medical capability reports following set procedures and KPIs.
• Ensure reports are carefully reviewed and copy edited.
• Develop and maintain knowledge of MCR requirements and data to be populated.
• Leverage internal systems (e.g. SPIN) to gather clinical and travel data.
• Perform desktop research and contact network providers/medical facilities for information.
• Engage internal stakeholders to provide information on cities, airfields, facilities and public health; seek MCR approval.
• Drive data quality by updating internal systems with MCR data.

Skills

Research skills

IT literacy

Client communication

English proficiency

Multilingual

Attention to detail

Procedural discipline

Stakeholder engagement

Cultural awareness

Job description

The Medical Capability Reports (MCR) Specialist will be responsible for coordinating the delivery of MCRs by gathering medical, facility and logistics information from various resources and engaging both internal and external stakeholders in the preparation of the MCRs.

Key Responsibilities

• Prepare medical capability reports, following set procedures, working to set Key Performance Indicators
• Ensuring reports have been carefully reviewed and copy edited
• Develop and maintain detailed knowledge of the MCR requirements and the data set that needs to be populated
• Develop knowledge of and leverage from internal systems (e.g. SPIN) to gather clinical and travel data
• Perform desktop research and contact network providers/medical facilities to obtain outstanding clinical information
• Engage internal stakeholders as needed to provide additional information on cities, airfields, facilities and public health, and seek MCR approval confirmation
• Drive company-wide data quality initiative through maintaining internal systems with updated data gathered through the MCR process

Required Skills and Knowledge

• Internet and database research and investigative skills.
• Information Technology literacy.
• Excellent client-facing communication skills.
• Excellent standard of written and spoken English, including good spelling and grammar.
• Competency in another language is preferred.
• Attention to detail and ability to focus on texts that may be lengthy.
• Working to set procedures under set deadlines.
• Multiple stakeholder engagement.
• Cultural sensitivity and awareness. Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm.

Required Work Experience

• Minimum of 2 years in a related field in data gathering, copy editing, medical information or network
• Previous experience in International SOS TRICARE Overseas Program useful