Medical Case Manager - Nurse

Crisis24; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

CRISIS24 is seeking a qualified nurse to join our Medical Assistance team in Singapore. The role focuses on timely review of medical information and providing expert opinions to ensure the highest level of care for our global client base.

You will manage cases daily, liaise with international medical professionals, and conduct telephonic assessments while collaborating with the Medical and Operations teams to maintain seamless service delivery.

Qualifications

• Must be a qualified and registered nurse.
• Minimum of 3 years clinical experience, preferably in a critical care setting.
• Own and promote medical case handling procedures.
• Ability to plan and manage their own caseload.
• Good problem-solving skills and decision-making ability.
• Excellent verbal and written communication skills.

Responsibilities

• Day-to-day case management.
• Contact medical professionals internationally to obtain updates on patient condition.
• Demonstrate critical thinking when planning case management.
• Liaise with Operations team for open and effective communication.
• Perform telephonic patient assessments.

Skills

Critical thinking

Excellent communication

Time management

Teamwork

Decision making

Prioritization

Education

Nursing degree

Job description

What You Will Work On

We are looking for a nurse who has excellent medical report-writing and critical thinking skills. They should be able to work well under pressure, understand how to prioritize and escape as necessary.

The Nurse Case Managers are integral to the provision of Medical Assistance. Our role is to review medical information in a timely fashion and provide an expert opinion on how to provide the highest level of care to our client group. The types of cases we manage vary widely from oversight of non-urgent outpatient reviews to emergency medical evacuations. Our client groups are located all around the world, and as such, we need to be prepared to interact with medical professionals from different countries to obtain medical information in a timely fashion to provide an effective response. We ask our medical team to draw upon their own experience and the shared experience of the team to provide an informed opinion on case management.

The role will be responsible for:

• Day-to-day case management
• Reaching out and contacting medical professionals on an international basis to gain medical updateson a patient’s condition.
• Demonstrate critical thinking skills when planning for case management
• Liaise with colleagues within the Operations team to ensure open and effective communication.
• Perform telephonic patient assessments.

Who You Will Work With

Crisis24 has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services. With a combined expertise covering 55 years, we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance, and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader. You will be working with the Medical Assistance Team; there is an operational team and a medical team. The Medical Team is a small team that requires good communication skills essential as we very much encourage teamwork.

We currently have nurses and Doctors across four continents, working together for a follow-the-sun service. The medical team comprises Doctors, Nurse managers, nurses, and a clinical support specialist.

What You Will Bring

• Must be a qualified and registered nurse
• Must have a minimum of 3 years clinical experience, preferably in a critical care setting, but othersettings will be considered if experience is suitable
• Own and promote medical case handling procedures
• The ability to plan and manage their own caseload
• Good problem-solving skills
• Decision maker
• Excellent communication skills – both verbal and written
• Can do, will do’ attitude
• Ability to take ownership of problems and resolve them
• An effective time manager and a person who can prioritize
• Be able to integrate and work well within a team
• Advantageous French and/or German speaker