Massage Spa Operations Lead

HUA TUO HEALTH PTE. LTD.; Singapore; Sur place; SGD 61 000 - 84 000; Plein temps

Résumé du poste

HUA TUO HEALTH PTE. LTD. in Singapore is seeking a capable Operations Manager to lead our massage service team and ensure guest satisfaction.

You will supervise therapists, schedule rosters, monitor performance, and maintain hygiene and shop operations. The role requires strong leadership, communication, and a commitment to service excellence.

Join us to implement policies, train staff, handle inquiries, and report to management in a busy wellness centre.

Responsabilités

• Perform professional massage treatments and ensure high-quality customer service.
• Supervise and monitor the daily work performance of massage therapists and staff.
• Arrange staff schedules, duty rosters and daily work assignments.
• Monitor staff attendance, punctuality, discipline and work performance.
• Oversee daily shop operations and ensure smooth business activities.
• Handle customer enquiries, feedback and complaints professionally.
• Ensure cleanliness, hygiene and proper maintenance of the shop and facilities.
• Monitor stock levels and manage massage supplies and inventory.
• Assist in staff training, service quality improvement and implementation of company policies.
• Report daily operations and staff-related matters to management, and perform other duties as assigned.

Description du poste

HUA TUO HEALTH PTE. LTD. in Singapore is seeking a capable Operations Manager to lead our massage service team and ensure guest satisfaction.

You will supervise therapists, schedule rosters, monitor performance, and maintain hygiene and shop operations. The role requires strong leadership, communication, and a commitment to service excellence.

Join us to implement policies, train staff, handle inquiries, and report to management in a busy wellness centre.