Market Associate

Morgan McKinley; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Morgan McKinley is seeking a Market Associate in Singapore to manage a book of host partners, drive engagement and growth, and optimize listings on the platform. The role focuses on retention, onboarding, and strategic recommendations to maximize revenue for partners in the assigned territory.

Ideal candidates have 3+ years in new sales or account management in tech/e-commerce, with 2+ years travel-industry experience preferred. Proficiency in Salesforce and bilingual English/Mandarin is valued.

Qualifications

• 3+ years in new sales, account management, or partner support in tech/e-commerce.
• 2+ years travel industry experience is a plus.
• Proven ability to manage a book of business and drive engagement.
• Strong time management and prioritization skills for multiple accounts.
• Goal-driven with persistence and action orientation.
• Excellent communication and presentation skills across phone, email, and in-person.
• Proficiency with CRM tools, especially leads and opportunities.
• English and Mandarin fluency to liaise with Chinese stakeholders.

Responsibilities

• Manage a book of business of partners and rising partners for retention, growth and optimization.
• Conduct onboarding conversations and provide strategic pricing, availability, and listing quality recommendations.
• Secure availability on high compression dates to maximize hosts’ revenue.
• Educate hosts on product updates and policy changes; relay feedback to internal teams.
• Respond to partner inquiries with timely, high-quality support.
• Analyze performance data to identify trends and opportunities to boost bookings and host success.
• Develop long-lasting relationships with hosts and provide ongoing tailored support.

Skills

Account management

Sales

Client relationships

Communication

CRM experience

Tools

Salesforce

Job description

Our client is a leading travel tech company. As a Market Associate, you will play a crucial role in the retention, growth, and optimization of partner entrepreneurs and rising partners in your assigned territory. This is a 12 month contract role.

Job Responsibilities:

• Manage a book of business consisting of partners and rising partners, ensuring their retention, growth, and optimization on company platform.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to partner inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Job Requirements:

• 3+ years of experience in new sales, account management, or partner support from technology, e-commerce industry.
• 2+ years of travel industry experience (nice to have).
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English and Mandarin to liaise with Chinese stakeholders.

*Referrals are greatly appreciated*

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