Host Growth & Retention Specialist

SALT TALENT SEARCH PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Salt Talent Search PTE. LTD. is seeking a Market Associate in Singapore to drive retention, growth, and optimization for host entrepreneurs and rising hosts on a travel platform.

The role emphasizes proactive account management, strategic coaching on pricing and listings, and ensuring high revenue on peak dates. With 3+ years in sales/account management and Mandarin-English fluency, you will educate hosts on policy changes, respond to inquiries, and leverage CRM tools to grow bookings.

Qualifications

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English and Mandarin.

Responsibilities

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Skills

Account management

Sales

Time management

Communication skills

CRM tools

English & Mandarin

Tools

Salesforce

Job description

Salt Talent Search PTE. LTD. is seeking a Market Associate in Singapore to drive retention, growth, and optimization for host entrepreneurs and rising hosts on a travel platform.

The role emphasizes proactive account management, strategic coaching on pricing and listings, and ensuring high revenue on peak dates. With 3+ years in sales/account management and Mandarin-English fluency, you will educate hosts on policy changes, respond to inquiries, and leverage CRM tools to grow bookings.