Marine HR Manager (Offshore)

Thome Offshore Management; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Thome Offshore Management in Singapore seeks an experienced Relationship Manager to lead customer engagement within the crewing operation. You will develop client strategies, oversee service delivery with Fleet and Crewing teams, and drive onboarding for new vessels.

This role requires a minimum of five years in shipping/crewing, strong organisational skills, and the ability to manage budgets while delivering on KPIs and client expectations.

Qualifications

• Minimum 5 years’ proven track record in shipping/crewing operations.
• Excellent organisational and planning abilities.
• Strong time management and stakeholder coordination.
• Budget planning and cost awareness preferred.

Responsibilities

• Establish, maintain relationships with key customer contacts and understand their strategy and challenges.
• Collaborate with Fleet Group and Crewing Operations to ensure service delivery per contract.
• Develop onboarding plans for new clients and vessels.
• Escalate crew matters between Fleets and Crewing Operations and monitor KPIs.
• Monitor budgets and share client feedback on spend proposals.
• Support emergency contingency planning and incident reporting.

Skills

Organization

Time management

Education

University degree / Maritime College diploma

Job description

Job roles & responsibilities:

Relationship management

• Establish, maintain, and develop relationships with key contacts within the customer organization and obtain a clear understanding of the customer’s strategy and their operational challenges.
• Establish and maintain active and constructive relationships with other teams in the organisation.

Customer success & service

• Work closely with the Fleet Group and Crewing Operations to ensure service delivery as per contract with the customers and upscale performance issues where required.
• Prepare/participate in, developing customer specific strategies with respect to crew performance, crew retention, future business growth. Review and prepare options for future crewing strategies for assigned customers.
• Develop and deliver effective onboarding and transition plans for new clients / new vessels.

Operational management

• Function as the point of contact in escalation of all crew matters between the Fleets and the Crewing Operations.
• Support the Fleet in managing the crew in respect of on-board performance and procedures and maintaining an overview of compliance.
• Ensure that Crew Management deliver upon the KPI’s agreed between customer, Fleets and Crew Management.
• Assure prompt actions and resolutions are taken upon customer complaints and responded to according to the expectations of the customer.
• Manages promotion pipeline of officers under the BU.
• Start-up reports in OSM’s Improvement Reporting Information System (IRIS) whenever there are customer complaints/deviations/accidents where OSM crew have been involved or reason for entering a suggestion for Improvement.
• Monitor accidents/incidents/diseases (IRIS) reported in the team.

Budget Management

• Prepare, discuss, and secure owners approval for budget revision every year. To share and monitor the client feedback with CM on budget numbers and monthly/ annually spent.

Emergency and Contingency Planning

• Tasks related to Company’s Emergency Contingency Plan

Education and qualification

• University degree/diploma University Degree or Maritime College/Diploma within related field.

Experience & skills

• Minimum 5 years’ proven track record in shipping/ related experience in crewing operation.
• Organised and strong planning/time management skills