Manufacturing Operations and Sales Supervisor

BARN & POTTER PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

BARN & POTTER PTE. LTD. in Singapore is seeking a hands-on supervisor who can bridge operations and customer service. You will oversee production operators, support customers, and ensure day-to-day manufacturing runs smoothly and efficiently.

The role combines production supervision with client interaction, requiring strong communication and leadership in a fast-paced environment. Night shifts and on-site presence are part of the schedule.

Qualifications

• Experience in a manufacturing environment with sales or customer service exposure.
• Proven supervisory or leadership experience.
• Strong communication skills and ability to manage client relationships professionally.
• Organized, proactive, and able to multitask in a fast-paced environment.
• Able to work on Public Holidays, weekends and night shifts (10pm–10am).

Responsibilities

• Act as the main point of contact for clients in the service and retail industries.
• Manage client accounts and ensure timely follow-ups and order updates.
• Work closely with the sales team to maintain customer satisfaction and service excellence.
• Handle customer inquiries professionally and promptly.
• Support customers on-site for product training.
• Support the Sales team to meet KPIs.

Skills

Customer service

Leadership

Communication

Multitasking

Organizational skills

Job description

Job Summary :

We're looking for someone who can bridge operations and customer service-someone comfortable on the production floor and confident speaking with clients. In this role, you'll be supporting our customers, supervising production operators, and ensuring the day-to-day manufacturing processes run smoothly and efficiently.

Key Responsibilities :

Customer Support & Sales:

• Act as the main point of contact for clients in the service and retail industries


• Manage client accounts and ensure timely follow-ups and order updates


• Work closely with the sales team to maintain customer satisfaction and service excellence


• Handle any issues or inquiries from customers in a professional and prompt manner


• Support customers on-site for product training


• Supporting to meet the Sales team Sales Performance KPI

Operations & Manufacturing:

• Supervise daily manufacturing operations to ensure production targets and quality standards are met


• Work alongside the team to streamline production processes and troubleshoot any operational issues


• Support the filing process of the production process


• Ensure the production area is compliant with GMP regulations, health, safety, and company standards


• Oversee inventory and materials management in coordination with procurement team

Team Leadership:

• Lead and motivate a small team of production operators


• Assign daily tasks, monitor performance, and provide on-the-job guidance and training


• Collaborate with upper management to improve team productivity and workplace culture

Requirements:

• Prior experience in a manufacturing environment with a mix of sales or customer service exposure


• Proven supervisory or leadership experience is a must


• Strong communication skills and the ability to manage client relationships professionally


• Organized, proactive, and able to multitask in a fast-paced environment


• Able to work on Public Holidays, weekends and night-shifts (from 10pm - 10am)