Manager, Workplace & Facilities Management

Government Technology Agency (GovTech); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Government Technology Agency (GovTech) in Singapore seeks a Records Management and Administrative Services professional within the CORP and WOD divisions. You will develop corporate administration policies, oversee procurement and registry functions, and drive records governance with a service-design mindset to deliver efficient, user-centric administrative support across the agency.

The role emphasizes enhancing employee experience, process improvements, and strong stakeholder collaboration to

Qualifications

• Experience applying service design thinking to improve services or processes
• Strong interest in employee experience and enabling a positive working environment
• Proven project and stakeholder management skills with ability to handle competing priorities
• Excellent written and verbal communications; ability to influence and engage stakeholders at senior levels
• Proactive mindset with ability to identify opportunities for improvement
• Ability to multi-task and perform well in a fast-paced environment
• Strong interpersonal skills and teamwork orientation

Responsibilities

• Develop and oversee operating and administrative policies and communications for day-to-day office operations
• Support procurement of corporate goods and services from end-to-end to ensure timely and compliant acquisitions
• Oversee corporate and registry functions including meeting rooms, staff exit clearance, business card requests, and disseminating government circulars
• Maintain and improve records management systems and governance frameworks to ensure compliance and lifecycle management
• Champion digitalisation efforts for records management, including potential RM chatbot solutions
• Engage stakeholders to foster adoption of records management practices across IMDA

Job description

What the role is

This role sits within the Corporate Group (CORP). CORP supports IMDA’s core business units to operate effectively and deliver on the organisation's strategic objectives. The divisions include Finance, Investment & Procurement, Incentive Management & Governance, Human Resource, Workplace & Organisation Development, and the Digital Transformation Office. You will be part of the dynamic Workplace & Facilities Management (WFM) team within the Workplace and Organisation Development (WOD) Division. WOD drives organisational development to strengthen IMDA's corporate climate, identity, culture in support of IMDA's transformation and growth efforts to achieve IMDA's mission and goals.

What you will be working on

Corporate Administration With an employee experience lens, develop and oversee operating and administrative policies, procedures, and communications for day-to-day office operations, ensuring compliance with relevant guidelines and best practices. Support the procurement of corporate goods and services, including managing purchase requests, coordinating with vendors, and overseeing the end-to-end procurement process to ensure timely and compliant acquisition of products and services for the organisation. Oversee day-to-day corporate and registry functions to ensure smooth operational support across the agency. This includes administering shared resources such as meeting rooms, managing staff exit clearance processes, processing business card requests, disseminating government circulars to the relevant personnel, supporting mailroom requests on the retrieval and return of physical records from off-site storage. Undertake additional administrative duties and projects as required.

Records Management Strengthen the foundations of how IMDA manages information. Implement and continuously improve governance frameworks, systems, and processes for records management across the agency, ensuring we have the right structures in place to manage information effectively at every stage of its lifecycle. Be the architect of our records management process and system. Manage IMDA's physical and digital record holdings and related information systems in full compliance with relevant legislation and government guidelines. Apply a service design mindset to design and continuously improve classification and declassification schemes, retention schedules, and filing structures with the end user in mind. Also champion their adoption across the organisation through proactive stakeholder engagement - providing advisory support and hands‑on guidance to help departments and teams develop their records management capabilities. Organise & maintain IMDA’s records management system. Keep our records system in order by managing core administrative functions such as reviewing SOPs, conducting records appraisals, and coordinating regular housekeeping and stocktaking exercises. Maintain an accurate and up-to-date file plan, manage subscriptions to publications and reference materials, and ensure the proper custody and storage of both physical and digital records throughout their lifecycle.

Reimagine and innovate records management in IMDA. Review existing processes and infrastructure, and propose innovative solutions — such as the digitalisation of physical files and an RM chatbot — to deliver user‑centric, seamless experiences that make good records management effortless for everyone at.

What we are looking for

• Tertiary qualification with at least 5 years of relevant experience in the areas of knowledge/records management or other related field
• Demonstrated experience applying service design thinking — including journey mapping, user research, and process redesign — to improve how services or processes are experienced by end users
• A genuine interest in employee experience, with the ability to design and deliver administrative and information services that are intuitive, accessible, and supportive of a positive working environment
• Strong project and stakeholder management and skills, with the ability to manage competing priorities, navigate complex stakeholder landscapes, and drive initiatives from conception to implementation
• Strong interpersonal and communications skills to effectively engage and work with senior management
• Proactive mindset and ability to identify opportunities for improvement and enhancement
• Good writing and presentation skills with the ability to influence and manage conflicting groups of stakeholders to provide positive outcomes
• Ability to multi-task and perform effectively in a fast-paced environment, having the flexibility to adjust and react to changing priorities
• Enthusiastic, resilient, creative, and have a strong proven track record of being both a strong individual contributor and a team

About the Singapore Public Service

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.