Manager, Warehouse & Fulfilment

Sisal; Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

Sisal in Singapore seeks a senior Operations leader to drive Operational Excellence & Resource Planning across warehouse and fulfilment, focusing on labour planning, MHE, capacity, and layout optimization to support growth.

Role also covers P&L management, budgeting, pricing simulations, and a push for Kaizen-driven continuous improvement with digital dashboards and data-driven insight. Strong collaboration with risk, QA, and cross-functional teams is essential.

Qualifications

• Diploma/Degree holder in Business or Logistics Management or relevant disciplines.
• Minimum 5 years of managerial experience in a Contract Logistics (3PL) environment.
• Proven end-to-end supply chain experience in B2B and B2C / E-commerce fulfilment.
• Strong financial acumen with exposure to P&L tracking and budgeting.
• Certifications: BizSafe Level 2 and WAHM certification advantageous; GDPMDS training preferred.

Responsibilities

• Lead and drive daily warehouse and fulfilment activities to ensure smooth, safe, and efficient workflows.
• Strategically plan labor load, MHE, storage capacity, and daily tasks for optimal resource availability.
• Oversee end-to-end inventory management with accuracy, productivity, and loss prevention.
• Review throughput and layouts to support future business growth and manpower strategies.
• Partner on P&L management, budgeting, and monthly billing submissions for contracts.
• Lead Kaizen culture, LEAN, 5S, and digital transformation for visibility and accuracy.
• Ensure SOPs and training logs are updated and compliant with regulatory standards.
• Develop and coach a high-performing team and manage matrix stakeholder relationships.

Skills

Leadership

Strategic planning

Financial acumen

Stakeholder management

Process improvement

Education

Diploma/Degree in Business or Logistics Management

Tools

WMS

Power BI

Tableau

ERP systems

Excel

Job description

Job Description

Operational Excellence & Resource Planning

• Daily Leadership: Lead and direct operational staff in daily warehouse and fulfilment activities to ensure smooth, safe, and efficient workflows.

• Resource Optimization: Strategically plan labour load, material handling equipment (MHE), storage capacity, and daily tasks to ensure optimal resource availability against fluctuating customer volumes.

• Inventory & Throughput Management: Oversee end-to-end inventory management, executing robust accuracy, productivity, and loss-prevention programs.

• Capacity & Scaling: Regularly review operational throughput and warehouse utilization metrics to continuously improve facilities, layouts, and manpower strategies to support future business growth.

Financial, Commercial & Pricing Management

• P&L Management: Partner closely with the Assistant Vice President (AVP) on P&L management, maintaining a sharp focus on operational cost control and limiting waste.

• Pricing Simulations: Collaborate with Sales, Finance, and Pricing teams to conduct operational pricing simulations, providing realistic costing profiles and resource modelling for prospective client bids.

• Budgeting & Billing: Own the preparation of the annual operating budget and ensure accurate, timely monthly billing submissions for all contract logistics accounts.

Continuous Improvement & Digital Transformation

• Kaizen Culture: Drive work improvement initiatives across the facility by championing LEAN methodologies, 5S frameworks, and Kaizen programs to eliminate operational bottlenecks.

• Digital Innovation: Lead digital transformation efforts within the warehouse, leveraging data dashboards, tracking metrics, and automation to improve performance visibility and operational accuracy.

Quality, Safety & Regulatory Compliance

• Risk Assessment Leadership: Act as the designated RA Leader, reporting directly to the Risk Management (RM) Leader to implement, monitor, and audit comprehensive safety, security, housekeeping, and sanitation programs.

• Documentation Control: Ensure all Standard Operating Procedures (SOPs), Work Instructions (WIs), and On-the-Job Training (OJT) logs are continuously updated, compliant with corporate standards, and aligned with external regulatory bodies.

Team Leadership & Stakeholder Management

• Team Development: Build, motivate, and coach a high-performing operational team, defining KPIs and driving accountability to meet overall business objectives.

• Matrix Collaboration: Navigate a complex matrix environment, managing diverse internal and external stakeholders (clients, regional leaders, commercial teams, and vendor partners).

Any other duties or projects as assigned

Requirements

• Diploma/Degree holder in Business or Logistics Management or relevant disciplines

• Minimum 5 years of managerial experience, with at least 3 years specifically within a Contract Logistics (3PL) environment.

• Proven track record managing end-to-end supply chain operations in both B2B and B2C / E-commerce fulfilment environments.

• Strong financial acumen with prior exposure to P&L tracking, operational budgeting, and cost control metrics.

• Certifications & Technical Skills (Advantages)

• WSH Certifications: Possessing a Bizsafe Level 2 certification and being Work-at-Height Manager (WAHM) certified is highly advantageous.

• Quality Standards: Prior experience as a Quality Assurance (QA) Manager or possessing certified GDPMDS (Good Distribution Practice for Medical Devices) training records is highly preferred.

• Methodologies: Deep, hands-on understanding of Kaizen principles, Six Sigma, 5S, and continuous improvement implementations.

• Tech Savvy: Familiarity with modern Warehouse Management Systems (WMS) and data visualization tools (e.g., Power BI, Tableau) to drive digital dashboard automation.