Manager, Team Lead, Payroll

Certis Tech Ops and Services; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Certis Tech Ops and Services in Singapore seeks a Payroll Operations & Service Delivery leader to oversee end-to-end payroll for all employee populations. You will ensure accurate processing, manage costings, statutory submissions, CPF contributions, and compliance with payroll policies.

Collaborating with HR, Finance, and IT, you will drive process improvements, automation initiatives, and governance frames to sustain service excellence and audit readiness.

Responsibilities

• Lead and manage end-to-end payroll operations, ensuring accurate and timely payroll processing across all employee populations.
• Oversee payroll costing, statutory submissions, tax obligations, CPF contributions, and government-paid leave claims.
• Manage payroll clearance, final payments, recoveries, and employee lifecycle payroll activities, including resignations, terminations, and dismissals.
• Ensure payroll data integrity, confidentiality, and adherence to established service standards.
• Ensure compliance with employment legislation, CPF regulations, tax requirements, statutory obligations, and company policies.
• Establish and maintain robust payroll controls, governance frameworks, and audit readiness.
• Act as the key liaison with auditors, government agencies, tax authorities, and other regulatory bodies on payroll-related matters.
• Partner with Business Units, HR, Finance, and IT teams to support policy implementations, service enhancements, system changes, and payroll-related initiatives.
• Provide payroll advisory and resolution support to stakeholders and employees, ensuring a high level of service excellence.
• Prepare management reports and provide payroll insights to support business decision-making.
• Drive process optimisation, automation, and payroll transformation initiatives to improve efficiency, accuracy, and scalability.
• Lead or support strategic projects including SAP enhancements, robotic process automation (RPA), business continuity planning (BCP), and digitalisation initiatives.
• Identify process gaps, conduct root-cause analysis, and implement sustainable solutions to strengthen payroll operations.
• Lead, coach, and develop the payroll team to build capability, drive performance, and foster a culture of accountability and continuous improvement.
• Allocate resources effectively and ensure service delivery standards are consistently achieved.

Job description

Payroll Operations & Service Delivery

• Lead and manage end-to-end payroll operations, ensuring accurate and timely payroll processing across all employee populations.
• Oversee payroll costing, statutory submissions, tax obligations, CPF contributions, and government-paid leave claims.
• Manage payroll clearance, final payments, recoveries, and employee lifecycle payroll activities, including resignations, terminations, and dismissals.
• Ensure payroll data integrity, confidentiality, and adherence to established service standards.

Governance, Compliance & Risk Management

• Ensure compliance with employment legislation, CPF regulations, tax requirements, statutory obligations, and company policies.
• Establish and maintain robust payroll controls, governance frameworks, and audit readiness.
• Act as the key liaison with auditors, government agencies, tax authorities, and other regulatory bodies on payroll-related matters.

Stakeholder Management & Business Partnership

• Partner with Business Units, HR, Finance, and IT teams to support policy implementations, service enhancements, system changes, and payroll-related initiatives.
• Provide payroll advisory and resolution support to stakeholders and employees, ensuring a high level of service excellence.
• Prepare management reports and provide payroll insights to support business decision-making.

Transformation & Continuous Improvement

• Drive process optimisation, automation, and payroll transformation initiatives to improve efficiency, accuracy, and scalability.
• Lead or support strategic projects including SAP enhancements, robotic process automation (RPA), business continuity planning (BCP), and digitalisation initiatives.
• Identify process gaps, conduct root-cause analysis, and implement sustainable solutions to strengthen payroll operations.

Team Leadership

• Lead, coach, and develop the payroll team to build capability, drive performance, and foster a culture of accountability and continuous improvement.
• Allocate resources effectively and ensure service delivery standards are consistently achieved.