Manager, Subscriptions & Loyalty

Delivery Hero; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

foodpanda, part of Delivery Hero, is seeking a Senior Business Analyst to craft long-term growth strategy across 10+ markets in Europe and APAC. You will own subscription growth performance, diagnose issues, and drive cross-functional solutions with a strong ownership mindset.

Ideal candidates have 3–5 years in top-tier consulting, FMCG, or high-growth tech, with strong analytical skills, P&L experience, and proficiency in Excel/SQL.

Qualifications

• Experience in top-tier management consulting, FMCG, investment banking, or high-growth tech.
• Strong problem-solving using first principles.
• Solid analytical foundation with P&L ownership and ROI decisions.

Responsibilities

• Define growth levers for Subscriber growth across markets.
• Define market-specific growth strategies and test/scale growth levers.
• Collaborate with pricing, product, commercial, and QC teams across regions.

Skills

First-principles thinking

Analytical skills

Ownership

Strong communication

Ambiguity tolerance

Tools

SQL

Excel/Google Sheets

Job description

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

About The Job foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience — fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description Our subscription program is a core growth pillar across our foodpanda, and foodora brands. As a Senior Business Analyst, you will be a part of crafting the long-term strategy, as well as driving growth across 10+ markets in Europe and APAC.

You will define the growth levers for Subscriber growth in selected markets, through analysis, first principles problem-solving, working with markets to identify issues hands‑on. You will operate as a strategic owner - tracking performance, diagnosing issues, and driving cross‑functional solutions that balance growth ambition with financial discipline.

In this role, you will focus on growing our Subscriber growth through defining growth levers. You will work closely with the pricing, product, commercial, and QC teams. This role is for someone who has a strong ownership mindset, problem‑solving skills, and can effectively influence stakeholders with clear data‑backed thinking across a global organization.

Your Mission:

• Own subscription growth performance across markets, with accountability for key metrics such as Subscription GMV %, subscriber growth, and retention.
• Define and execute market‑specific growth strategies, aligning priorities and initiatives across regions. Identify, test, and scale the most impactful growth levers through deep analysis and experimentation.
• Own and continuously improve the subscription value proposition by translating customer insights into actionable changes.
• Drive go‑to‑market strategy in partnership with Product, Commercial, Marketing, and local teams. Lead end‑to‑end initiatives, from problem diagnosis to execution, with a strong focus on measurable impact.
• Define success metrics, track performance, and deliver clear, decision‑ready insights to senior stakeholders.

Your Ideal Profile:

• Experience: 3–5 years in top‑tier management consulting, FMCG, investment banking, or a high‑growth tech environment; experience in subscription or growth is a strong plus.
• Problem Solving: Strong first‑principles thinking with the ability to structure and solve ambiguous business problems end‑to‑end.
• Analytical Skills: Solid analytical foundation with experience working on P&L ownership, ROI‑based decisions, and economic trade‑offs; advanced Excel / Google Sheets skills required; SQL is a plus.
• Strategic Mindset & Ownership: High degree of self‑motivation and accountability; hands‑on approach with a willingness to dive into execution and deliver results.
• Communication: Clear, structured communicator with strong business judgment and the ability to influence senior stakeholders.
• Operating Style: Comfortable working in ambiguity within a fast‑paced, international environment.