Manager – STS Process Manager

MERCEDES-BENZ SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Mercedes-Benz Singapore Pte. Ltd. seeks a Process Manager to own E2E Sales processes and integrate digital POS tools with OneFrontend and SalesTouch. You will liaise with markets to enable omni-channel journeys and align with TALAC strategy.

You will guide strategy, define touchpoints, manage budgets, and oversee implementation of omni-channel sales processes while measuring success metrics and end-user adoption across markets.

Qualifications

• University degree in Business Management, Information Systems or Communications.
• 5+ years leading product ownership or project/program management.
• Experience in software development and Scrum methodologies.
• Sales/Marketing knowledge in Automotive sector with international exposure.

Responsibilities

• Lead strategy development to enable omni-channel customer journeys with engineers and business.
• Define product roadmap, delivery timelines and ensure stakeholder buy-in.
• Govern localization requirements and consolidate business requirements across markets.
• Coach markets in digital tools adoption and drive innovations for retail digitalization.
• Measure KPI health and drive end-user adoption of omni-channel processes.

Skills

Strategic thinking

Stakeholder management

Agile / Scrum

Cross-cultural collaboration

Education

University degree in Business Management or Information Systems or Communications

Job description

General:

• Process Manager for E2E Sales Processes and related integration of digital Point of Sales applications such as STS and Autoline with OneFrontend and SalesTouch.
• Consultant and Face to markets MPC’s and GDs in terms of omni-channel integration between MBOC and POS.

Strategy & Concept:

• Direct and lead the strategy development to enable benchmark, omni-channel customer journey by collaborating with engineers and business to develop and maintain the same.
• Understand the needs of various stakeholders across sales levels with the core focus on the end-customer (customer centricity) and the user (i.e. sales staff)
• Define business priorities in accordance to the over-arching TALALC strategy and obtain stakeholder buy-in for E2E omni-channel sales processes and its applications.
• Define the crucial touchpoints along the E2Esales process to enable the omni-channel experience for direct sales as well as for indirect sales markets and derive short-, mid- and long-term goals.
• Conceptualizing an IT Target Landscape to support the Sales Process Blueprint in collaboration with the IT-Department.

Project Management:

• Define product roadmap and delivery timelines in close alignment with stakeholders in the markets, divisions at Region Overseas, IT and HQ stakeholders.
• Determine the required budget and capacity requirements, manage and monitor the budget and its actuals.
• Steer and oversee the product strategy, development and implementation of the omni-channel sales processes.
• Define success factors and KPI’s to measure the health and success of the omni-channel journey while driving the utilization at the end-user.

Governance:

• Consolidating and streamlining business requirements in alignment with markets, other departments, HQ and IT developers; governing of localization requirements of markets.

Establish MS/OSD as a cornerstone support and innovation center to markets in the Region Overseas by:

• Professionally and actively coaching and supporting markets in the digitalization of retail business, implementation of digital tools, enhancing customer experience and processes, content support, project management. Actively support markets in their information needs and related queries. Communicate and elevate these to respective supplier helpdesks, CoC IT or DAG HQ departments where necessary.
• Drive new innovations and new enhancements linked to the digitalization of retail business by conducting workshops with markets, dealers and end-users.
• Measure development’s stability and usage using the performance management metrics and tools
• Identify and evaluate new solutions, concepts and ideas in digital tools. Assess market readiness for solutions from a business perspective.
• Collaborate with Global teams and market business and IT units to ensure smooth execution of global and local initiatives.

Qualification:

• University degree associated with Business Management and Information Systems or Communication
• More than 5 years experience in similar role of lead product ownership, project/program management
• Experience in Software development and Scrum methodology
• Experience in Sales and Marketing Business in the Automotive Sector
• Experience working with multi-cultural team in a dynamic environment
• Experience in service oriented, strategy development and planning environment
• Experience in end-to-end projects, from concept to implementation
• Good understanding of technology development, customer service and business
• Retail, wholesale process and customer service knowledge
• International experience with good international business acumen
• Leadership and team qualities, able to motivate project members to meet demanding deadlines
• Excellent planning, organisation and management skills
• Good command of English
• Adaptability to different cultures and able to travel

Please note that only shortlisted candidates will be contacted.