Manager (Special Incident and Outbreak Investigation)

SINGAPORE FOOD AGENCY (SFA); Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

Singapore Food Agency (SFA) seeks a manager to shape the response to emerging food safety risks, leading outbreak investigations and enforcement across physical and online food retail environments.

You will collaborate with government agencies and industry stakeholders to implement preventive measures, analyse surveillance data, and develop data-driven dashboards with AI-assisted tools to support rapid, evidence-based decisions.

Qualifikationen

• Experience in regulatory operations, investigations, enforcement or customer feedback management.
• Background in Public Health, Food Science, Chemistry or Life Sciences is advantageous.
• Strong analytical, problem-solving and attention to detail.

Aufgaben

• Investigate gastroenteritis incidents and food safety-related feedback through evidence gathering.
• Plan and coordinate operations and regulatory follow-up with relevant agencies; enforce non-compliance when needed.
• Engage with government agencies, industry stakeholders and online marketplaces on preventive measures.
• Analyse outbreak data, develop dashboards, and explore AI-assisted analysis tools.
• Translate lessons into improvements to investigation protocols and procedures.
• Maintain accurate operational databases and perform other duties for SFA.

Kenntnisse

Regulatory operations

Investigations

Enforcement

Food safety

Customer feedback management

Analytical skills

Communication skills

Teamwork

Ausbildung

Public Health

Food Science

Food Technology

Chemistry

Life Sciences

Biology

Tools

Power BI

Data visualization

AI-assisted tools

Jobbeschreibung

[What the role is]

The Special Incident and Outbreak Investigation Department safeguards public health by responding to gastroenteritis incidents and investigating food safety-related feedback. As a manager, you will help shape SFA’s response to emerging food safety risks by contributing to outbreak investigation, enforcement and preventive work across physical and online food retail environments.

[What you will be working on]

• Investigate gastroenteritis incidents and food safety-related feedback through evidence gathering from importers and food businesses to assess compliance and identify plausible causes.
• Plan and coordinate operations as well as regulatory follow-up with relevant agencies. Take appropriate enforcement action against the implicated parties for non-compliance with food safety requirements and support proportionate responses, such as the removal of online listings.
• Engage and collaborate with government agencies, industry stakeholders and online marketplaces on preventive and response measures to reduce foodborne disease burden.
• Analyse outbreak and surveillance data to identify signals and emerging risks, develop dashboards, and explore appropriate AI-assisted tools to support faster, evidence-based decisions.
• Translate lessons from incidents and operations into improvements to investigation protocols, operational procedures and capability-building initiatives.
• Maintain accurate operational databases, and undertake other duties aligned with the mandate of SFA.

[What we are looking for]

• Relevant experience in regulatory operations, investigations, enforcement, food safety and/or customer feedback management is preferred.
• A relevant qualification or knowledge in Public Health, Food Science, Food Technology, Chemistry, Life Sciences, Biology or another science-related discipline would be advantageous.
• Strong analytical and problem-solving skills, sound judgement and attention to detail, with the ability to translate evidence into practical recommendations.
• Good written and verbal communication, interpersonal and teamwork skills, and the confidence to work with government agencies, industry and multidisciplinary teams.
• Proficiency in Microsoft Office and digital research. Experience with Power BI, data visualisation or AI-assisted knowledge and analytical tools is an advantage.
• Ability to manage concurrent priorities and work independently in dynamic operational settings, including field work outside normal office hours when required.
• A valid Class 3 driving licence is preferred.

Work Location: SFA HQ at JEM Office Tower, 52 Jurong Gateway Road, Singapore 608550.