Food Safety Incident & Outbreak Manager

Singapore Food Agency; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Singapore Food Agency is seeking a Manager to lead the Special Incident and Outbreak Investigation Department, safeguarding public health by investigating gastroenteritis incidents and feedback related to food safety. The role involves shaping response strategies, coordinating enforcement actions, and collaborating with government and industry to reduce foodborne risks.

You will analyse data, develop dashboards, and explore AI-assisted tools to enable faster, evidence-based decisions, while

Qualifications

• Experience in regulatory operations, investigations, enforcement or customer feedback management preferred.
• Qualification in Public Health, Food Science, Food Technology, Chemistry, Life Sciences or related discipline advantageous.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication and ability to work with government agencies and stakeholders.
• Proficiency in MS Office; familiarity with data visualization or AI-assisted tools is a plus.

Responsibilities

• Investigate gastroenteritis incidents and food safety-related feedback by gathering evidence from importers and food businesses to assess compliance and identify causes.
• Plan and coordinate operations and regulatory follow-up; apply enforcement actions for non-compliance including removal of online listings when needed.
• Engage with government agencies, industry stakeholders and online marketplaces to implement preventive and response measures.
• Analyse outbreak and surveillance data, develop dashboards, and explore AI-assisted tools to support faster, evidence-based decisions.
• Translate lessons from incidents into improvements to investigation protocols and procedures.
• Maintain accurate operational databases and perform other duties aligned with SFA mandate.

Skills

Regulatory operations

Investigations

Analytical thinking

Communication

Teamwork

Education

Public Health / Food Science / Chemistry / Life Sciences

Science-related discipline advantageous

Tools

Power BI

Microsoft Office

Job description

Singapore Food Agency is seeking a Manager to lead the Special Incident and Outbreak Investigation Department, safeguarding public health by investigating gastroenteritis incidents and feedback related to food safety. The role involves shaping response strategies, coordinating enforcement actions, and collaborating with government and industry to reduce foodborne risks.

You will analyse data, develop dashboards, and explore AI-assisted tools to enable faster, evidence-based decisions, while