Manager (Special Incident and Outbreak Investigation)

Singapore Food Agency; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

Singapore Food Agency is seeking a Manager to lead the Special Incident and Outbreak Investigation Department, safeguarding public health by investigating gastroenteritis incidents and feedback related to food safety. The role involves shaping response strategies, coordinating enforcement actions, and collaborating with government and industry to reduce foodborne risks.

You will analyse data, develop dashboards, and explore AI-assisted tools to enable faster, evidence-based decisions, while

Qualifikationen

• Experience in regulatory operations, investigations, enforcement or customer feedback management preferred.
• Qualification in Public Health, Food Science, Food Technology, Chemistry, Life Sciences or related discipline advantageous.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication and ability to work with government agencies and stakeholders.
• Proficiency in MS Office; familiarity with data visualization or AI-assisted tools is a plus.

Aufgaben

• Investigate gastroenteritis incidents and food safety-related feedback by gathering evidence from importers and food businesses to assess compliance and identify causes.
• Plan and coordinate operations and regulatory follow-up; apply enforcement actions for non-compliance including removal of online listings when needed.
• Engage with government agencies, industry stakeholders and online marketplaces to implement preventive and response measures.
• Analyse outbreak and surveillance data, develop dashboards, and explore AI-assisted tools to support faster, evidence-based decisions.
• Translate lessons from incidents into improvements to investigation protocols and procedures.
• Maintain accurate operational databases and perform other duties aligned with SFA mandate.

Kenntnisse

Regulatory operations

Investigations

Analytical thinking

Communication

Teamwork

Ausbildung

Public Health / Food Science / Chemistry / Life Sciences

Science-related discipline advantageous

Tools

Power BI

Microsoft Office

Jobbeschreibung

What the role is:

The Special Incident and Outbreak Investigation Department safeguards public health by responding to gastroenteritis incidents and investigating food safety-related feedback. As a manager, you will help shape SFA’s response to emerging food safety risks by contributing to outbreak investigation, enforcement and preventive work across physical and online food retail environments.

What you will be working on:

• Investigate gastroenteritis incidents and food safety-related feedback through evidence gathering from importers and food businesses to assess compliance and identify plausible causes.
• Plan and coordinate operations as well as regulatory follow-up with relevant agencies. Take appropriate enforcement action against the implicated parties for non-compliance with food safety requirements and support proportionate responses, such as the removal of online listings.
• Engage and collaborate with government agencies, industry stakeholders and online marketplaces on preventive and response measures to reduce foodborne disease burden.
• Analyse outbreak and surveillance data to identify signals and emerging risks, develop dashboards, and explore appropriate AI-assisted tools to support faster, evidence-based decisions.
• Translate lessons from incidents and operations into improvements to investigation protocols, operational procedures and capability-building initiatives.
• Maintain accurate operational databases, and undertake other duties aligned with the mandate of SFA.

What we are looking for:

• Relevant experience in regulatory operations, investigations, enforcement, food safety and/or customer feedback management is preferred.
• A relevant qualification or knowledge in Public Health, Food Science, Food Technology, Chemistry, Life Sciences, Biology or another science-related discipline would be advantageous.
• Strong analytical and problem-solving skills, sound judgement and attention to detail, with the ability to translate evidence into practical recommendations.
• Good written and verbal communication, interpersonal and teamwork skills, and the confidence to work with government agencies, industry and multidisciplinary teams.
• Proficiency in Microsoft Office and digital research. Experience with Power BI, data visualisation or AI-assisted knowledge and analytical tools is an advantage.
• Ability to manage concurrent priorities and work independently in dynamic operational settings, including field work outside normal office hours when required.
• A valid Class 3 driving licence is preferred.

Work Location

Work Location: SFA HQ at JEM Office Tower, 52 Jurong Gateway Road, Singapore 608550.

About Singapore Food Agency

The Singapore Food Agency (SFA) is a new Statutory Board formed under the ‘Ministry of Sustainability and the Environment (MSE) to oversee food safety and security. The SFA will serve as the single point of contact for public feedback on food-related issues, and strengthen management of foodborne disease outbreaks to protect public health.The SFA will also facilitate more business-friendly regulations with oversight of all food safety policies and consolidation of food laboratory capabilities to deepen competencies in food diagnostics, and research and development in food safety.