Incident & Outbreak Investigation Manager

Public Service Division; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Singapore Food Agency is seeking a Manager to lead the Special Incident and Outbreak Investigation Department. You will shape the agency’s response to gastroenteritis incidents and food safety feedback, coordinating investigations, enforcement, and preventive measures across physical and online food environments.

You will analyse surveillance data, develop dashboards, and collaborate with government agencies and industry partners to reduce foodborne disease burden.

Qualifications

• Experience in regulatory operations, investigations, enforcement, or handling customer feedback is preferred.
• Knowledge in Public Health, Food Science, Food Technology, Chemistry, Life Sciences, Biology or related disciplines is advantageous.
• Strong analytical and problem-solving abilities with the ability to translate evidence into actionable recommendations.
• Excellent written and verbal communication, collaboration with government agencies, industry and teams.

Responsibilities

• Investigate gastroenteritis incidents and food safety-related feedback through evidence gathering from importers and food businesses to assess compliance and identify plausible causes.
• Plan and coordinate operations and regulatory follow-up with relevant agencies, including enforcement actions when needed.
• Engage with government agencies, industry stakeholders and online marketplaces on preventive and response measures.
• Analyze outbreak and surveillance data, develop dashboards, and explore AI-assisted tools to support faster decisions.
• Translate lessons from incidents into improvements to investigation protocols and procedures.
• Maintain accurate operational databases and perform duties aligned with SFA mandate.

Skills

Analytical skills

Problem solving

Communication

Teamwork

Attention to detail

Regulatory operations

Education

Public Health

Food Science

Food Technology

Chemistry

Life Sciences

Biology

Tools

Power BI

Data visualization

Microsoft Office

Job description

Singapore Food Agency is seeking a Manager to lead the Special Incident and Outbreak Investigation Department. You will shape the agency’s response to gastroenteritis incidents and food safety feedback, coordinating investigations, enforcement, and preventive measures across physical and online food environments.

You will analyse surveillance data, develop dashboards, and collaborate with government agencies and industry partners to reduce foodborne disease burden.