Manager (Special Incident and Outbreak Investigation)

SFA Singapore Food Agency; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

The Singapore Food Agency seeks a manager to shape its response to food safety risks by contributing to outbreak investigation, enforcement and preventive work across physical and online food retail environments.

You will investigate gastroenteritis incidents, coordinate operations, and engage with government agencies and industry partners to reduce foodborne risks, while driving data-informed improvements and maintaining robust databases.

Qualifications

• Experience in regulatory operations, investigations, enforcement, food safety and/or customer feedback management.
• A relevant qualification or knowledge in Public Health, Food Science, Food Technology, Chemistry, Life Sciences, Biology or another science-related discipline would be advantageous.
• Strong analytical and problem-solving skills, sound judgement and attention to detail.
• Good written and verbal communication, interpersonal and teamwork skills.

Responsibilities

• Investigate gastroenteritis incidents and assess compliance and plausible causes.
• Plan and coordinate operations and regulatory follow-up with relevant agencies.
• Take appropriate enforcement action against implicated parties for non-compliance and support online listing removals.
• Engage with government agencies, industry stakeholders and online marketplaces on preventive measures.
• Analyse outbreak data to identify signals, develop dashboards, and explore AI-assisted tools.
• Translate lessons into improvements to investigation protocols and procedures.
• Maintain accurate operational databases and perform related duties.

Skills

Analytical thinking

Problem-solving

Communication skills

Power BI

Data visualisation

AI tools

Regulatory operations

Education

Public Health

Food Science/Technology

Biology/Life Sciences

Tools

Microsoft Office

Digital research

Job description

[What the role is]

The Special Incident and Outbreak Investigation Department safeguards public health by responding to gastroenteritis incidents and investigating food safety-related feedback. As a manager, you will help shape SFA's response to emerging food safety risks by contributing to outbreak investigation, enforcement and preventive work across physical and online food retail environments.

[What you will be working on]

Investigate gastroenteritis incidents and food safety-related feedback through evidence gathering from importers and food businesses to assess compliance and identify plausible causes. Plan and coordinate operations as well as regulatory follow-up with relevant agencies. Take appropriate enforcement action against the implicated parties for non-compliance with food safety requirements and support proportionate responses, such as the removal of online listings. Engage and collaborate with government agencies, industry stakeholders and online marketplaces on preventive and response measures to reduce foodborne disease burden. Analyse outbreak and surveillance data to identify signals and emerging risks, develop dashboards, and explore appropriate AI-assisted tools to support faster, evidence-based decisions. Translate lessons from incidents and operations into improvements to investigation protocols, operational procedures and capability-building initiatives. Maintain accurate operational databases, and undertake other duties aligned with the mandate of SFA.

[What we are looking for]

Relevant experience in regulatory operations, investigations, enforcement, food safety and/or customer feedback management is preferred. A relevant qualification or knowledge in Public Health, Food Science, Food Technology, Chemistry, Life Sciences, Biology or another science-related discipline would be advantageous. Strong analytical and problem-solving skills, sound judgement and attention to detail, with the ability to translate evidence into practical recommendations. Good written and verbal communication, interpersonal and teamwork skills, and the confidence to work with government agencies, industry and multidisciplinary teams. Proficiency in Microsoft Office and digital research. Experience with Power BI, data visualisation or AI-assisted knowledge and analytical tools is an advantage. Ability to manage concurrent priorities and work independently in dynamic operational settings, including field work outside normal office hours when required. A valid Class 3 driving licence is preferred. Work Location: SFA HQ at JEM Office Tower, 52 Jurong Gateway Road, Singapore 608550. http://jobs.careers.gov.sg

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.