Manager/Senior Manager, Workfare Skills Support (WPD)

skills and workforce development agency; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Skills and Workforce Development Agency is seeking a capable administrator to support the WSS scheme, enabling work skills upgrading for Singaporean workers. You will help implement go-live activities and manage go-live for Level Up and ongoing operations for Basic schemes.

You will collaborate across divisions to ensure governance, risk mitigation, and high-quality service delivery, including data analytics, reporting, and stakeholder engagement, under strict public sector standards.

Qualifications

• Experience in grants administration is advantageous.
• Experience in data analytics is advantageous.
• Experience in customer service is advantageous.

Responsibilities

• Overall programme management and stakeholder coordination to ensure smooth operations and governance.
• Implement and review communications management plans to engage the target audience.
• Assess and manage appeals and escalated inquiries with timely responses.
• Generate reports monitoring progress and track key indicators.
• Support budget projection and reporting of utilisation.

Skills

Analytical thinking

Project management

Public governance knowledge

Communication skills

MS Word

Excel

PowerPoint

Data analytics

Problem solving

Tools

MS Word

Excel

PowerPoint

Job description

What the role is

• Support the grant administration team in implementing the WSS scheme (Basic and Level Up) to support work skills upgrading of Singaporean lower-wage workers. This includes supporting the implementation of WSS (Level Up) for go-live by early 2026 and the business-as-usual for WSS (Basic) as follows:
• i. Overall programme management, working with various stakeholders to ensure (i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse.
• ii. Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing.
• iii. Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public.
• iv. Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed).
• v. Support the projection of budget requirements and reporting of budget utilisation at regular intervals
• vi. Manage the WSS outsource service provider to ensure services delivered are up to standard.
• Support in digitalisation projects that leverage data analytics and IT tools to improve business process efficiency, service delivery and compliance with governance and audit requirements.

Project Participation:

• Participate in cross-division projects to contribute to the organisation's strategic objectives;
• Any other duties and ad-hoc projects as assigned.

Requirement:

Experience:

• Experience in grants administration, data analytics and customer service will be advantageous.

Knowledge/Skills:

• Strong analytical and critical thinking skills
• Good project management and problem-solving skills
• Understand public governance and its principles, particularly in grants management policies and procedures
• Excellent communication skills
• Proficient with MS Word, Excel and PowerPoint;
• Any of the following relevant competencies and skills will also be advantageous:
• Data analytics
• Business process review
• Quality service management
• Design thinking
• Communication management and new media

Personal Attributes:

• Resilient to time pressure and work demands, with a creative flair for problem-solving and innovation.
• Strong interpersonal skills and able to engage external and internal stakeholders
• Resourceful and pro-active in managing work assignments with a can-do attitude
• Versatile and able to work well independently or in a team in a dynamic and fast-paced environment
• Organised, meticulous and detail oriented
• Be committed to the ethos of public service

Candidatesare encouraged to sign up for a Careers & Skills Passport (CSP) account andinclude your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg fordetails on the CSP.