Manager/Senior Manager, Outreach Experience & Strategy (WOD)

skills & workforce development agency (swda); Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Skills & Workforce Development Agency in Singapore seeks a programme management professional to design, deliver and improve outreach programmes and digital platforms for diverse workforce segments. The role covers funding governance, performance monitoring and stakeholder engagement across physical and digital touchpoints.

You will drive vendor management, data-driven evaluation and innovative solutions to support individuals in their career journeys, coordinating with internal teams for

Qualifications

• Minimum 5 years in programme management, digital transformation, or related fields.
• Experience managing vendors, budgets and multiple concurrent projects.
• Experience analysing data and preparing reports to inform decisions.
• Experience with digital platforms, UX or customer service initiatives is an advantage.
• Candidates with strong relevant experience may be considered even without formal qualifications.

Responsibilities

• Drive programme management for funding administration, governance and performance monitoring.
• Assist in reviewing and implementing digital platform enhancements to meet business needs.
• Gather requirements, coordinate with users and vendors, and manage delivery of digital initiatives.
• Monitor platform performance and user feedback to improve service delivery.
• Support vendor management including project tracking and contract deliverables.
• Design enhancements to user journeys across touchpoints to improve UX.
• Develop and pilot engagement strategies across diverse workforce segments.
• Conceptualise solutions to support career health and journeys.
• Evaluate project outcomes and refine based on data and insights.
• Coordinate with internal teams and partners for integrated delivery.

Skills

Strategic Planning

Stakeholder Management

Budget & Vendor Management

Communication

Data & Insights

Problem Solving & Decision Making

Risk Assessment & Mitigation

Digital & Technology

Tools

Microsoft Office

Job description

What The Role Is

This role sits within the Workforce Outreach Division and supports the design, delivery and continuous improvement of outreach programmes and digital platforms that serve diverse workforce segments, including senior workers, fresh graduates and back-to-work individuals. The incumbent will drive programme management, funding governance and performance monitoring, while supporting digital platform enhancements and user experience improvements across physical and digital touchpoints. The role also involves vendor and stakeholder management, data-driven evaluation of programme outcomes, and the conceptualisation of innovative solutions to support individuals in their career journeys.

What The Role Is

This role sits within the Workforce Outreach Division and supports the design, delivery and continuous improvement of outreach programmes and digital platforms that serve diverse workforce segments, including senior workers, fresh graduates and back-to-work individuals. The incumbent will drive programme management, funding governance and performance monitoring, while supporting digital platform enhancements and user experience improvements across physical and digital touchpoints. The role also involves vendor and stakeholder management, data-driven evaluation of programme outcomes, and the conceptualisation of innovative solutions to support individuals in their career journeys.

What You Will Be Working On

You will be part of the team to:

• drive programme management for funding administration, governance and performance monitoring, ensuring effective programme delivery, compliance with funding requirements and timely reporting of outcomes.
• support the review, scoping and implementation of digital platform enhancements to meet business and operational needs.
• gather business requirements, coordinate with users and vendors, and manage the delivery of assigned digital initiatives.
• monitor platform performance, user feedback and operational metrics, and recommend improvements to enhance service delivery.
• support vendor management activities, including project tracking, issue resolution and contract deliverables.
• design and implement enhancements to user journeys across physical and digital touchpoints to improve user experience.
• develop and pilot engagement strategies and career-related activities across diverse workforce segments (e.g. senior workers, fresh graduates, back-to-work individuals)
• conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey
• evaluate project outcomes and recommend refinements based on participation data and user insights.
• coordinate with internal teams and partners to ensure integrated delivery across platforms, programmes and outreach activities.

What We Are Looking For

Experience & Qualifications

• At least 5 years of relevant experience in programme management, digital transformation, service design, product management, operations or stakeholder engagement.
• Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment.
• Experience analysing data and preparing reports to support business decisions is advantageous.
• Experience working with digital platforms, user experience or customer service initiatives would be an advantage.
• Candidates without the required qualifications but with strong relevant experience may be considered.

Knowledge

• Events, programme and project management principles, including physical, virtual and hybrid delivery.
• Digital product and platform management principles.
• User-centred design and customer experience concepts.
• Programme and project management methodologies.
• Stakeholder engagement and partnership management.
• Procurement, vendor management and contract governance.
• Knowledge of SWDA programmes and/or relevant workforce initiatives will be an added advantage.

Skills

• Strategic Planning: Translate organisational priorities into practical strategies, formats and delivery plans.
• Stakeholder & Partnership Management: Build trusted relationships, align diverse interests and mobilise stakeholders towards shared outcomes.
• Budget & Vendor Management: Manage budgets, procurement considerations and vendors with strong governance.
• Communication: Strong business writing, presentation and facilitation skills across internal and external audiences.
• Data & Insights: Use participation, engagement and outcome data to evaluate effectiveness and guide improvements.
• Problem Solving & Decision Making: Assess issues, evaluate options and make timely decisions in a changing operating environment.
• Risk assessment and mitigation: Identify, assess and manage project, operational and digital service risks by implementing appropriate mitigation measures
• Digital & Technology: Proficient in Microsoft Office and able to learn and apply event, collaboration and other digital tools quickly.

Abilities/Aptitudes

• Takes ownership, demonstrates sound judgement and follows through on commitments and outcomes.
• Adaptable and resilient, with the ability to manage last-minute changes and competing priorities.
• Systematic, organised and able to manage concurrent projects without losing attention to detail.
• Collaborative team player who can rally resources, influence stakeholders and resolve issues constructively.
• Comfortable operating in a dynamic environment with a strong service and outcome orientation.

Other Characteristics

• Curious and innovative, with a willingness to explore new ideas and challenge existing practices.
• Adaptable and resilient in managing ambiguity and evolving priorities.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP