Manager/Senior Manager, Product Policy & Planning (DX2)

Skills and Workforce Development Agency; Singapore; In loco; SGD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Skills and Workforce Development Agency in Singapore seeks a Manager/Senior Manager, Product Policy & Planning to shape the future of the national skills ecosystem. You will research, design, and implement policies to strengthen digital services for individuals, bridging policy with product teams.

You will work across policy, strategy, data, and operations, collaborating with product, engineering, and service delivery to translate policy intent into user-friendly experiences and measurable

Competenze

• Fresh graduates are welcome to apply.
• At least 2 years of experience in policy development, operations, or a related field.
• Strong analytical and writing skills.
• Proficient in data analytics and able to translate findings to inform policy formation and planning.

Mansioni

• Conduct research and use data to develop, innovate and review policies for digital products and services.
• Develop and review quality assessment policies and workflows to uphold product rigour and integrity.
• Analyze user data to identify opportunities to improve user journeys, personalization, and engagement; collaborate with product teams.
• Engage stakeholders such as individuals, training providers, employers and data partners to inform forward planning.
• Track and report topline performance indicators for digital products.
• Maintain policy and operations manual for digital products.

Conoscenze

Policy analysis

Data analytics

Stakeholder engagement

Policy writing

Descrizione del lavoro

What the role is:

About the Role

Join our multidisciplinary team as a Manager/Senior Manager, Product Policy & Planning and play a pivotal role in shaping the future of Singapore's skills and career ecosystem.

We are looking for a motivated, analytical, and self-driven individual to research, design, and implement pioneering policies that strengthen the quality and effectiveness of digital services for individuals.

Working at the intersection of policy, strategy, data, and operations, you will collaborate with product, engineering, and service delivery teams to ensure the policy intent is translated into impactful user experiences and service outcomes. Your work will directly contribute to enabling the workforce to make informed choices in their career and skills development.

This role suits individuals who are prepared to engage the ground, able to translate policies into operational practice and enjoy working collaboratively with product and business teams to contribute to the national skills and workforce development agenda.

What you will be working on:

Key Responsibilities

Key responsibilities of this role may include, but are not limited to the following:

• Conduct research and use data to develop, innovate and review policies to ensure the digital products (not limited to MySkillsFuture and Careers & Skills Passport) continue to stay relevant and serve individuals' career and skills development needs
• Develop and review quality assessment policies and workflow to uphold product rigour, branding and integrity
• Analyse user data to identify opportunities to improve user journey, personalisation and engagement strategy, and work with product, partnership, marketing teams to evaluate the insights before conceptualising the implementation plan
• Walk the ground, engage stakeholders such as individuals, training providers, employers, data partners to gather industry intelligence and feedback, to inform forward planning and ensure our policies continue to stay relevant
• Track and report topline performance indicators for the digital products
• Maintain policy and operations manual for the digital products

What we are looking for:

• Fresh graduates are welcome to apply
• Ideally you should have at least 2 years of experience in policy development, operations, or a related field, preferably within a public sector or digital services context
• Strong analytical and writing skills
• Proficient in data analytics and able to translate findings to inform policy formulation and planning
• Comfortable engaging stakeholders and able to communicate expectations clearly and constructively
• Familiarity with Singapore's continuing education and training (CET) landscape is a plus
• Enjoy working in a fast-paced environment and able to adapt to new demands as the work evolves

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

About Skills and Workforce Development Agency

The Skills and Workforce Development Agency (SWDA), a statutory board under the Ministry of Manpower (MOM), drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers. Guided by our vision of a Singapore where everyone can grow in fulfilling careers, we live our promise of Building Skills, Growing Careers by nurturing lifelong learning, strengthening employability and enabling career growth for all, including our own officers, through a continuous learning culture and a supportive, flexible, inclusive working environment that fosters innovation, collaboration, and well-being. So, join us to be part of a dynamic team driving the national SkillsFuture movement and building a strong Singaporean core. Together, we create opportunities, transform lives, and shape the future of work.