Manager/Senior Manager, Product Policy & Planning (DX2)

SSG SkillsFuture Singapore Agency; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

SkillsFuture Singapore Agency is seeking a Manager/Senior Manager, Product Policy & Planning to shape Singapore's skills and career ecosystem. You will research, design, and implement policies that improve digital services, translating policy intent into user-centric experiences and effective service outcomes.

You will collaborate with product, engineering, and service delivery teams across policy, data, and operations to enable the workforce to make informed career and skills development

Qualifications

• Fresh graduates are welcome to apply.
• At least 2 years of experience in policy development, operations, or related field.
• Strong analytical and writing skills.
• Proficient in data analytics and able to translate findings to inform policy formulation and planning.
• Comfortable engaging stakeholders and able to communicate expectations clearly and constructively.
• Familiarity with Singapore's CET landscape is a plus.

Responsibilities

• Conduct research and use data to develop, innovate and review policies for digital products.
• Develop and review quality assessment policies and workflow to uphold product rigour, branding and integrity.
• Analyze user data to identify opportunities to improve user journey and engagement strategy.
• Engage stakeholders to gather industry intelligence and feedback for forward planning.
• Track and report topline performance indicators for the digital products.
• Maintain policy and operations manual for the digital products.

Skills

Analytical skills

Writing skills

Data analytics

Stakeholder engagement

Job description

About the Role

Join our multidisciplinary team as a Manager/Senior Manager, Product Policy & Planning and play a pivotal role in shaping the future of Singapore's skills and career ecosystem. We are looking for a motivated, analytical, and self-driven individual to research, design, and implement pioneering policies that strengthen the quality and effectiveness of digital services for individuals. Working at the intersection of policy, strategy, data, and operations, you will collaborate with product, engineering, and service delivery teams to ensure the policy intent is translated into impactful user experiences and service outcomes. Your work will directly contribute to enabling the workforce to make informed choices in their career and skills development. This role suits individuals who are prepared to engage the ground, able to translate policies into operational practice and enjoy working collaboratively with product and business teams to contribute to the national skills and workforce development agenda.

Key Responsibilities

• Conduct research and use data to develop, innovate and review policies to ensure the digital products (not limited to MySkillsFuture and Careers & Skills Passport) continue to stay relevant and serve individual’s career and skills development needs
• Develop and review quality assessment policies and workflow to uphold product rigour, branding and integrity
• Analyse user data to identify opportunities to improve user journey, personalisation and engagement strategy, and work with product, partnership, marketing teams to evaluate the insights before conceptualising the implementation plan
• Walk the ground, engage stakeholders such as individuals, training providers, employers, data partners to gather industry intelligence and feedback, to inform forward planning and ensure our policies continue to stay relevant
• Track and report topline performance indicators for the digital products
• Maintain policy and operations manual for the digital products

What We Are Looking For

• Fresh graduates are welcome to apply
• Ideally you should have at least 2 years of experience in policy development, operations, or a related field, preferably within a public sector or digital services context
• Strong analytical and writing skills
• Proficient in data analytics and able to translate findings to inform policy formulation and planning
• Comfortable engaging stakeholders and able to communicate expectations clearly and constructively
• Familiarity with Singapore's continuing education and training (CET) landscape is a plus
• Enjoy working in fast-paced environment and able to adapt to new demands as the work evolves

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure. Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.