Manager/Senior Manager, Digital Platform Optimisation (DX2) Skills and Workforce Development Agency | InfoComm, Technology, New Media Communications Fixed Terms Closing in 2 day(s)

Republic Polytechnic; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

The Skills and Workforce Development Agency (SWDA) invites an experienced digital product professional to join our team in Singapore. You will help optimise our digital portals and engagement platforms to support lifelong learning for Singaporeans, applying data-driven insights and hands-on technical collaboration.

You will contribute to product roadmaps, define success metrics, review front-end tech with developers, and propose feature enhancements validated by UX research and usability

Qualifications

• 3+ years in digital product management, business analysis, UX/UI, or web development.
• Experience as a product owner in agile teams.
• Able to translate user needs into product requirements with clarity.

Responsibilities

• Contribute to the product roadmap based on user needs, objectives and feasibility.
• Define and track success metrics including engagement, funnels and retention.
• Review front-end tech stack with developers to ensure performance and maintainability.
• Propose feature enhancements with UX research and usability testing.
• Collaborate across internal and external teams to deliver iterative improvements.
• Create simple design prototypes to communicate proposed enhancements.

Skills

Product management

Business analysis

UX/UI design

Web development

Data analytics

Tools

Adobe Analytics

SQL

Figma

Job description

What the role is:

The candidate will contribute towards optimisation of SWDA's digital portals and digital engagement, designed to enable Singaporeans in planning their lifelong learning journeys. This function requires product strategy, application of data-driven insights and hands-on technical engagement to deliver meaningful user outcomes.

What you will be working on:

The candidate will be required to perform the following key tasks as assigned by his/her supervisor(s):

• Contribute to the development of product roadmap, prioritising initiatives based on user needs, business objectives, and technical feasibility

• Define and track product success metrics, including user engagement, conversion funnels, and retention, to inform iteration and decision-making

• Partner with the development team to review front-end tech stack and assess code quality, ensuring portal performance and maintainability

• Propose and validate recommendations for feature enhancements, supported by UX assessments, user research, and usability testing

• Work closely across teams with internal and external project managers and stakeholders to deliver improvements in a structured, iterative manner

• Ability to create simple design prototypes to facilitate communication and alignment of proposed enhancements is a plus

What we are looking for:

• Has at least 3 years of experience in digital product management, business analysis, UX/UI design, and/or web development

• Demonstrated experience as a product owner or business owner in cross-functional agile teams, with the ability to drive a product from ideation through to delivery

• Strong ability to define product vision, manage a backlog, and make prioritisation decisions that balance user value, business impact, and technical constraints

• Proficient in analysing qualitative and quantitative data to surface actionable insights and measure product outcomes

• Has working knowledge of front-end programming languages and frameworks, with the ability to engage meaningfully in code reviews and technical discussions with developers

• Ability to take a user-centric approach in product audit and development of product roadmap, to identify value-add to key user segments

• A collaborative team player with strong attention to detail and the ability to work well under pressure

Knowledge of the following tools are a plus:

• Web analytics tools such as Adobe Analytics, and SQL for data querying

• UI design tools such as Figma

• Artificial intelligence tools for classification, content personalisation, or productivity enhancement

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP

About Skills and Workforce Development Agency

The Skills and Workforce Development Agency (SWDA), a statutory board under the Ministry of Manpower (MOM), drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers.Guided by our vision of a Singapore where everyone can grow in fulfilling careers, we live our promise of Building Skills, Growing Careers by nurturing lifelong learning, strengthening employability and enabling career growth for all, including our own officers, through a continuous learning culture and a supportive, flexible, inclusive working environment that fosters innovation, collaboration, and well-being.So, join us to be part of a dynamic team driving the national SkillsFuture movement and building a strong Singaporean core. Together, we create opportunities, transform lives, and shape the future of work.