Manager/Senior Manager, Process Improvement & Compliance (Business Development)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd in Singapore seeks a seasoned operations professional to serve as a central liaison across departments, drive policy reviews, and optimize processes to ensure regulatory alignment.

The role emphasizes strong stakeholder management, analytical thinking, and project coordination in a fast-paced environment, with responsibilities spanning cross-functional initiatives and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 5 years of experience in business operations, compliance, or process optimization.
• Strong analytical, organizational, and project management skills.
• Excellent communication and interpersonal abilities.
• Proven track record in stakeholder management and team leadership.
• Ability to perform effectively under pressure and adapt quickly in a dynamic environment

Responsibilities

• Liaise between the department and Finance, Compliance, and IT.
• Review, enhance, and implement policies, SOPs, and control procedures to ensure regulatory alignment.
• Analyze workflows and procedures, identify inefficiencies, propose enhancements, and drive continuous improvement.
• Coordinate cross-functional projects, track progress, manage timelines, and ensure smooth rollout of new processes.
• Build strong working relationships, facilitate discussions to resolve operational issues, and escalate critical matters with recommendations to management.
• Ad-hoc assignments as required.

Skills

Stakeholder management

Leadership

Analytical thinking

Project coordination

Communication

Education

Bachelor's degree in Business Administration/Management or related field

Job description

Job Responsibilities: -

• Serve as the central liaison between the department and other supporting functions such as Finance, Compliance, and IT.

• Support the review, enhancement, and implementation of policies, SOPs, and control procedures to ensure regulatory alignment.

• Analyze workflows and operational procedures, identify inefficiencies, propose enhancements, and drive continuous improvement.

• Coordinate cross-functional projects, track progress, manage timelines, and ensure smooth rollout of new processes.

• Build strong working relationship, facilitate discussions to resolve operational issues, and escalat critical matters with recommendations to management.

• Any other ad-hoc assignments as and when required.

Job Requirements

• Bachelor’s degree in Business Administration, Management, or related field.

• Minimum 5 years of experience in business operations, compliance, or process optimization.

• Strong analytical, organizational, and project management skills.

• Excellent communication and interpersonal abilities.

• Proven track record in stakeholder management and team leadership.

• Ability to perform effectively under pressure and adapt quickly in a dynamic environment