Manager/ Senior Manager (Behavioural Insights & Design), Co-Lab, SPTD

Ministry of Manpower; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

The Ministry of Manpower (MOM) invites an exceptional officer to join Co-Lab, a multi-disciplinary team creating human-centric and data-driven policies using BI and design thinking. You will help analyse stakeholder behaviors, prototype and test solutions, and drive public sector transformation.

As MOM’s BI/DT practitioner, you’ll design research plans, facilitate strategic discussions, and collaborate with analytics, design, and technology teams to deliver impactful manpower policies and

Qualifications

• Background and experience in behavioural economics, psychology, design or related disciplines would be an added advantage.
• PwDs are welcomed to apply.

Responsibilities

• Research & Facilitation: Guide and facilitate high-level strategic discussions to identify and address complex business challenges, helping stakeholders define clear priorities and actionable outcomes.
• Stakeholder Management & Collaboration: Build and maintain strong relationships with key stakeholders, advocate and guide eventual implementation of proposed solutions; Partner with Business Analytics team to understand MOMers’ and users’ behaviours; Work closely with Design, Tech & Experiences team to apply a product-centric lens to enable effective development of human-centric tech solutions.
• Project Management: Manage project timelines and resources independently
• Capability Building & Knowledge Sharing: Implement, and contribute to the development of, capability development strategies and training programmes; Raise awareness, train and guide divisions/departments to apply BI/DT methods; Conduct sharing sessions on Behavioural Insights and Design team’s work to MOMers, local and international government agencies, as well as public and private sector practitioners

Skills

Data analytics

Behavioural insights

Design thinking

Research

Facilitation

Stakeholder management

Project management

Interpersonal skills

Job description

What the role is:

The Ministry of Manpower is looking for an exceptional officer to join Co-Lab.Co-Lab is a multi-disciplinary team that creates human-centric and data-driven policies, with data analytics, behavioural insights (BI) and design thinking (DT). We work with departments to understand stakeholders' behaviours, biases, motivations, prototype and test our solutions.As a competent practitioner of BI/DT, your work is key to:a) Understanding MOM’s customers, stakeholders and beneficiaries, in order to design, develop and implement human-centric policies, programmes and products;b) Imbuing MOMers with the skills and mindset to drive innovation and experimentation, to achieve MOM’s goals; andc) Maintaining MOM’s standing as a forerunner within the Singapore Public Service in integrating data analytics, behavioural insights and design thinking to re‑design government policies and programmes, and drive public sector transformation.

What you will be working on:

Key Responsibilities

• Research & Facilitation
  • Guide and facilitate high-level strategic discussions to identify and address complex business challenges, helping stakeholders define clear priorities and actionable outcomes
  • Design and implement comprehensive research plans incorporating data analysis, user research, co-creation of prototypes, user-testing and randomised controlled trials to develop solutions that meet business and end-user needs
• Stakeholder Management & Collaboration
  • Build and maintain strong relationships with key stakeholders, advocate and guide eventual implementation of proposed solutions
  • Partner with Business Analytics team to understand MOMers’ and users’ behaviours, through application of data analytics
  • Work closely with Design, Tech & Experiences team to apply a product-centric lens to enable effective development of human-centric tech solutions
• Project Management
  • Manage project timelines and resources independently
• Capability Building & Knowledge Sharing
  • Implement, and contribute to the development of, capability development strategies and training programmes
  • Raise awareness, train and guide divisions/departments to apply BI/DT methods
  • Conduct sharing sessions on Behavioural Insights and Design team’s work and results to MOMers, local and international government agencies, as well as public and private sector practitioners

What we are looking for:

We are looking for an individual who is passionate about improving MOM’s policies and processes to improve lives of employers, employees and fellow MOMers.The ideal candidate should be a team player who is open‑minded, resilient, independent and resourceful with strong analytical and inter‑personal skills. Background and experience in behavioural economics, psychology, design or related disciplines, would be an added advantage.*PwDs are welcomed to apply

About Ministry of Manpower

Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore’s growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward‑looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.