Lead/Senior System Manager (Enterprise Platform Division) (Contract)

MAS Monetary Authority Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

MAS Monetary Authority Singapore seeks an experienced project manager with strong business analysis and system operations skills to lead enterprise IT initiatives. You will manage end-to-end IT projects, coordinate vendors and contractors, and ensure governance and security compliance.

The role involves analyzing business problems, developing business cases for digitalisation, and delivering high-quality application services within budget and schedule.

Qualifications

• Possess a tertiary qualification with preferably 8 to 10 years of relevant working experience in project management, business analysis and system operations.
• Experience in the technical aspects of systems integration across diverse technologies, including coding languages, databases, cloud technologies and IT security.
• Experience in project management, vendor management, incident management, problem management and release management.

Responsibilities

• Design and deliver solution experiences mapping business requirements to application and technical requirements.
• Manage deployment, monitoring, maintenance and upgrade of application systems and oversee incidents, changes and releases.
• Apply business analysis tools to elicit requirements and develop business cases for digitalisation and process improvement.

Skills

Project management

Business analysis

System operations

Vendor management

Incident management

Release management

IT governance

Agile methodologies

AI/Automation

Education

Bachelor's degree in IT/related field

Job description

[What the role is]

The Enterprise Platform Division (EPD) is responsible for conceptualisation, implementation and management of enterprise-wide solutions. You will be part of a dynamic team within Enterprise Platform Division under Information Technology Department. You will be working on finance related projects and internet facing portal for financial institutions.

[What you will be working on]

Design and deliver solution experiences that meet user needs through human, digital and physical interactions, mapping business and functional requirements to application and technical requirements, and ensuring designs remain consistent with the overall project architecture, objectives and non-functional requirements such as security, resiliency and performance. Manage the deployment, monitoring, maintenance and upgrade of application systems, and apply Operational Support and Analysis (OSA) and Release, Control and Validation (RCV) practices to manage incidents, problems, changes and releases in a timely manner. Apply business analysis tools and techniques to elicit and manage business requirements, analyse business problems, and develop compelling business cases to support digitalisation and process improvement initiatives. Manage outsourced vendors and in-housed contractors, including developing tender specifications, conducting procurement, and ensuring vendor compliance with agile methodologies, quality management systems and relevant policies and standards. Implement and ensure compliance with ICT Governance policies and standards, adhere to risk frameworks, and plan and manage IT projects to ensure alignment with business objectives within established scope, cost and schedule. Assure the quality of systems and applications by assessing test scenarios, environments and reports, diagnosing system faults, and coordinating with technical teams to resolve deployment, integration and production support issues, while directing day-to-day IT operations and continuously improving service performance.

[What you will be working on]

Design and deliver solution experiences that meet user needs through human, digital and physical interactions, mapping business and functional requirements to application and technical requirements, and ensuring designs remain consistent with the overall project architecture, objectives and non-functional requirements such as security, resiliency and performance. Manage the deployment, monitoring, maintenance and upgrade of application systems, and apply Operational Support and Analysis (OSA) and Release, Control and Validation (RCV) practices to manage incidents, problems, changes and releases in a timely manner. Apply business analysis tools and techniques to elicit and manage business requirements, analyse business problems, and develop compelling business cases to support digitalisation and process improvement initiatives. Manage outsourced vendors and in-housed contractors, including developing tender specifications, conducting procurement, and ensuring vendor compliance with agile methodologies, quality management systems and relevant policies and standards. Implement and ensure compliance with ICT Governance policies and standards, adhere to risk frameworks, and plan and manage IT projects to ensure alignment with business objectives within established scope, cost and schedule. Assure the quality of systems and applications by assessing test scenarios, environments and reports, diagnosing system faults, and coordinating with technical teams to resolve deployment, integration and production support issues, while directing day-to-day IT operations and continuously improving service performance.

[What we are looking for]

Possess a tertiary qualification with preferably 8 to 10 years of relevant working experience in project management, business analysis and system operations. Possess experience in the technical aspects of systems integration within an environment of diverse technologies, including coding languages, databases, application architecture, cloud technologies and IT security. Possess experience in project management, vendor management, incident management, problem management and release management. Demonstrate strong experience in managing business, IT and senior stakeholders, with strong communication skills and the ability to influence and gain consensus across multiple stakeholders. Exhibit good analytical and technical troubleshooting skills, with the ability to multi-task and deliver results in a timely manner. Possess sound knowledge of ICT governance frameworks, Agile methodologies and IT service management practices; familiarity with Government Instruction Manual 8 will be an added advantage. Demonstrate relevant experience in leveraging AI and automation to enhance operational effectiveness, productivity or security outcomes within an application or systems management context. Proactively identify and drive opportunities to apply AI and automation in day-to-day work processes to improve efficiency and service delivery.

This is a 2-years contract role. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters!