Manager, Product Development

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel, a leading Singaporean technology powerhouse, seeks a product lead to manage the development, launch and ongoing support of SIM and eSIM products and platforms. You will coordinate across Consumer, Prepaid, Enterprise, Wholesale and digital-brand teams, working with IT, Networks, Operations, Procurement, Legal and external partners to deliver reliable mobility solutions.

Translate business needs into clear technical and process requirements, define rules, user stories and operating

Qualifications

• 3–5 years of relevant experience in product development for mobile products and networks.
• Strong ability to break down ambiguous problems into clear steps, requirements and practical solutions.
• Excellent written and verbal communication to align stakeholders and document requirements.
• High attention to detail with an ownership mindset to follow through and close issues.
• Proactive in exploring new technologies and applying them to product problems.
• Experience coordinating cross‑functional teams including IT, Networks, UX and Operations.

Responsibilities

• Coordinate SIM and eSIM product changes and launches.
• Define business rules, technical requirements, user stories and operating processes.
• Collaborate with product teams to map customer journeys and align on solutions.
• Prepare test plans, review contracts and assess supplier solutions.
• Coordinate testing with partners and manage technology suppliers and integrations.
• Review pricing, terms and service commitments with suppliers.

Skills

Structured thinking

Communication

Attention to detail

Ownership mindset

Learning new technologies

Project experience in mobile products

Education

Bachelor's degree in Information Systems, Computer Science, or Engineering

Tools

Jira

Confluence

Figma

Job description

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll partner closely with Network leaders to provide financial insights, strengthen cost management and support informed decision-making across critical network operations and transformation initiatives.

Be a Part of Something BIG!

Manage the development, launch and ongoing support of Singtel’s SIM and eSIM products and supporting platforms.

The role supports Consumer, Prepaid, Enterprise, Wholesale and digital-brand product teams with their eSIM product offerings. It requires close work with IT, Networks, Operations, Procurement, Legal, external technology suppliers and device manufacturers.

The person must understand business needs, convert them into clear technical and process requirements, and coordinate the work needed to launch and support the service.

How You Will Make An Impact

2. Coordinate product development and launches

• Plan and define SIM and eSIM product changes
• Work with product teams to understand their business needs and proposed customer journeys.
• Define business rules, technical requirements, user stories and operating processes.
• Recommend practical delivery options based on cost, system capability, security and launch timelines.
• Coordinate delivery across product, IT, Networks, UX, testing, operations and external suppliers.
• Prepare or review test plans, test cases and launch-readiness requirements.
• Coordinate device and service testing with partners
• Manage technology suppliers, eSIM platforms and system integrations
• Prepare tender requirements and supplier-assessment criteria.
• Review supplier contracts, technical solutions, pricing and service commitments.

Skills For Success

• 3-5 years of relevant experience, preferably with bachelor’s Degree in Information Systems, Computer Science, Engineering or a related discipline.
• Strong structured thinking, with the ability to break down ambiguous problems into clear steps, requirements and practical solutions.
• Good communication skills, with the ability to align stakeholders, ask the right questions and communicate requirements clearly in writing.
• Strong attention to detail and an ownership mindset, with the ability to follow through on actions and close issues effectively.
• Strong interest in exploring and learning new technologies.
• Project experience in mobile products and networks.
• Familiarity with project and design tools such as Jira, Confluence and Figma.
• Basic understanding of APIs and system concepts, including inputs and outputs, system dependencies and error handling.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth.