Manager, People & Culture

HCSA COMMUNITY SERVICES; Singapore; Vor Ort; SGD 100.000 - 160.000; Vollzeit

Zusammenfassung

HCSA COMMUNITY SERVICES is seeking a Manager, People & Culture to lead HR operations and strengthen people practices in Singapore. You will oversee recruitment, onboarding, compensation, benefits, learning and development, performance management and employee relations while partnering with management to build a values-driven workplace.

You will drive organisation development, build effective HR processes and ensure compliance with local employment laws, supporting a culture where staff feel

Qualifikationen

• Bachelor’s degree in HRM, Business Admin or related field.
• At least 5 years of relevant HR experience across functions.
• At least 3 years of supervisory experience.
• Sound knowledge of Singapore employment legislation and fair employment practices.
• Strong planning, organisational and problem-solving skills.

Aufgaben

• Oversee HR planning, policies & compliance aligned with organisational goals.
• Partner with directors and programme leaders to implement people strategies.
• Review and maintain HR policies ensuring compliance with local law.
• Monitor workforce indicators to support planning and decision-making.
• Oversee recruitment, onboarding & offboarding processes.
• Coordinate salary reviews and rewards to support motivation and retention.
• Develop frameworks for employee development and career progression.
• Manage performance appraisal cycles and meaningful feedback discussions.
• Handle employee relations matters with professionalism and confidentiality.
• Lead HR workflows and drive process improvements with digital tools.

Kenntnisse

HR planning

Recruitment

Employee relations

Learning & development

Policy & compliance

Ausbildung

Bachelor's degree in Human Resource Management or related field

Tools

Microsoft Office

Jobbeschreibung

Manager, People & Culture

Build a positive workplace. Support people who make a difference.

We are seeking an experienced and motivated Manager, People & Culture to oversee HR operations and strengthen our people practices in the social service sector.

You will manage the full spectrum of HR functions, including recruitment, onboarding, compensation and benefits, learning and development, performance management and employee relations. Working closely with management and programme leaders, you will also support organisation development and build a workplace where employees feel valued, supported and equipped to serve the community.

Key Responsibilities

HR Planning, Policies & Compliance

• Implement HR plans and initiatives aligned with organisational goals and management direction.

• Partner with directors and programme leaders to implement medium-term people strategies.

• Review and maintain HR policies, ensuring consistent application and compliance with Singapore employment legislation and fair employment practices.

• Monitor and report on workforce indicators to support organisational planning and decision-making.

Recruitment, Onboarding & Offboarding

• Oversee recruitment and selection processes, ensuring fair, consistent and efficient hiring practices.

• Work with hiring managers to review job requirements and maintain accurate job descriptions.

• Support succession planning and the identification of future talent needs.

• Deliver onboarding programmes that help new employees understand the organisation’s mission, values and goals.

• Manage offboarding processes for resignations, retirement and other employment separations.

• Analyse exit interview feedback and recommend improvements to employee experience and retention.

Compensation & Benefits

• Review salary competitiveness using NCSS salary guidelines and other relevant benchmarks.

• Coordinate salary reviews and bonus exercises.

• Review and enhance rewards, recognition and benefits to support employee motivation, engagement and retention.

Learning, Development & Career Progression

• Develop and communicate frameworks for employee development and career progression.

• Facilitate competency assessments and identify skills development needs.

• Work with departments to establish practical, measurable development plans aligned with organisational priorities.

• Coordinate learning initiatives for employees at different levels, including leaders and high-potential talent.

Performance Management

• Manage the performance appraisal cycle, including goal setting, regular feedback, appraisals and calibration.

• Guide managers in conducting meaningful performance discussions and addressing underperformance.

Employee Relations & Engagement

• Manage employee relations matters with professionalism, fairness and confidentiality.

• Review and implement grievance and disciplinary procedures that promote a respectful and productive workplace.

• Support employee engagement initiatives, including sharing sessions, town halls and retreats.

• Promote effective communication between employees and management, while supporting workplace wellbeing and duty of care.

HR Process Improvement & Team Leadership

• Regularly review HR workflows, processes and systems, incorporating feedback from key stakeholders.

• Identify opportunities to simplify processes and use digital tools to improve productivity and service delivery.

• Lead and develop team members in line with organisational values and leadership expectations.

• Support organisation development initiatives that strengthen culture and organisational effectiveness.

Requirements

• Bachelor’s degree in Human Resource Management, Business Administration or a related field.

• At least 5 years of relevant HR experience, preferably across the full spectrum of HR functions.

• At least 3 years of supervisory experience.

• Sound working knowledge of Singapore employment legislation and fair employment practices.

• Strong planning, organisational and problem-solving skills.

• Good interpersonal and communication skills, with the ability to work effectively with stakeholders at different levels.

• Ability to handle sensitive matters with discretion and sound judgement.

• A proactive approach, positive attitude and ability to work independently and collaboratively.

• Proficiency in Microsoft Office applications and confidence in exploring digital tools to improve work processes.

• An interest in the social service sector and a commitment to supporting employees who serve vulnerable individuals and communities.