Manager, Partner Engagement

Agency for Integrated Care (Singapore); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Agency for Integrated Care (Singapore) is seeking an Account Manager to build strong relationships with Community Care Partners, guiding them through policies and regulations, and supporting service management and capacity development. The role emphasizes stakeholder engagement, communications, and operational improvements within the community care sector.

The position requires a degree in any discipline and at least eight years in healthcare or community care, with two years in a managerial

Qualifications

• Degree in any discipline
• Minimum 8 years of healthcare or community care experience
• 2 years in a managerial capacity
• Competency in statistics and MS Office applications
• Excellent communication and interpersonal skills

Responsibilities

• Build and maintain strong relationships with Community Care Partners to understand needs and aspirations
• Be the primary point of contact to support Partners with policies, schemes and regulations
• Support Partners on service management, operations, and implementation of initiatives
• Support capacity development and growth of Partners
• Drive improvements in operational processes and delivery of care services
• Coordinate with stakeholders to enable Partners' participation in programmes
• Maintain oversight of Partners’ implementation plan, progress and key information

Skills

Stakeholder engagement

Project management

Communication skills

Written communication

Analytical skills

Education

Degree in any discipline

Tools

MS Office

Statistics

Job description

As an Account Manager, you will build strong relationships and trust with our sector partners, Partners’ capabilities, deepen their impact and facilitate strategic alignment with MOH and AIC.

• Build and maintain strong relationships with Community Care Partners to understand Partner’s needs and aspiration


• Be the primary point of contact and resource person to support Partners to navigate policies, schemes, and regulations in their provision of community care services (e.g. Centre-based Care, Home Care and/or Nursing Home)


• Support Partners on service management and operations-related matters, including implementation of services/initiatives, compliance with licensing and service requirements, and co-creation of solutions


• Support capacity development and growth of Partners in their provision of community care services


• Assist with driving improvement in operational processes as well as delivery of care services


• Coordinate with relevant stakeholders to facilitate Partner’s participation in programmes and initiatives that will support their strategic growth


• Maintain oversight of Partner’s implementation plan, progress and depository of key information

Job Requirements

• Degree in any discipline


• Minimum 8 years of relevant healthcare or community care experience, preferably in stakeholder engagement, and project management with 2 years in managerial capacity


• Competency in statistics and MS Office applications


• Possess excellent communication, interpersonal skills & ability to work with diverse groups of stakeholders


• Has strong written communication and analytical skills


• Has a pleasant personality and passion in engaging and supporting Partners in the Community Care Sector to succeed