Manager, Operations Excellence

Manulife Financial; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Manulife Financial is seeking a Senior Day 2 Product Manager to manage post-launch life insurance features, ensure regulatory compliance, and drive customer-centric enhancements across Operations, Product, and Technology.

You will lead change delivery, oversee production issues and defects, coordinate UAT, and collaborate with Risk, Compliance and Operations to optimise product lifecycles and deliver continuous improvements in a hybrid Singapore-based role.

Qualifications

• Bachelor’s degree in relevant discipline.
• Minimal of 10 years of experience in life insurance operations, product management, or change delivery.
• Strong experience in Day 2 product management.

Responsibilities

• Oversee Day 2 product feature management post-launch, ensuring operational effectiveness and regulatory compliance.
• Lead change and enhancement delivery: gather requirements, coordinate UAT, and minimise disruption.
• Manage production issues and defects with root-cause analysis and preventive actions.
• Collaborate with Product, Technology, Risk, Compliance, and Operations across governance forums.
• Drive continuous improvement, automation, and digital transformation initiatives.

Skills

Day 2 product management

Stakeholder management

Change delivery

Product knowledge

Regulatory awareness

Education

Bachelor’s degree in relevant discipline

Job description

This role is responsible for managing and delivering Day 2 insurance product features post-launch, ensuring continued operational effectiveness, regulatory compliance, and customer-centric enhancements. This role bridges Operations, Product, and Technology to support ongoing product changes, enhancements, issue resolution, and lifecycle management of complex life insurance products.

Position Responsibilities:

Day 2 Product Feature Management

• Oversee ongoing management of insurance product features post-launch
• Manage enhancements, regulatory updates, and customer-driven feature updates
• Ensure operational feasibility and compliance of product changes
• Maintain strong understanding of product logic and dependencies
  

Change & Enhancement Delivery

• Lead requirement gathering and impact analysis
• Coordinate User Acceptance Testing (UAT) and implementation
• Minimise operational disruption during changes
• Prioritise enhancements based on risk and business value

Production Issue & Defect Management

• Oversee resolution of production issues and defects
• Perform root cause analysis and implement fixes
• Monitor recurring issues and drive prevention
• Ensure effective stakeholder communication

Stakeholder Management & Collaboration

• Collaborate with Product, Technology, Risk, Compliance, and Operations teams
• Represent Operations in governance forums
• Provide operational insights and risk assessments

Continuous Improvement & Innovation

• Drive process improvement and automation
• Enhance customer experience and operational efficiency
• Support digital transformation initiatives

Required Qualifications:

• Bachelor’s degree in relevant discipline;
• Minimal of 10 years of experience in life insurance operations, product management, or change delivery;
• Strong experience in Day 2 product management.

Key Competencies:

• Product knowledge
• Project management
• Analytical skills
• Stakeholder management
• Attention to detail

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail]までご連絡をお願いします。

Working Arrangement

ハイブリッド勤務