Manager, Operations (Chai Chee Nursing Home)

NTUC Health Co; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NTUC Health is seeking a proactive Operations Leader for its Nursing Home to drive excellence in facilities, services and safety. You will manage the operations team, ensure compliance with regulatory and environmental standards, and collaborate with health authorities to advance development projects.

You will oversee budgets, implement efficiency initiatives, and maintain SOPs, audits, and KPI reporting while coordinating with vendors and cross‑department teams to sustain high service levels.

Qualifications

• Degree in Business/Building/Facilities Management/Engineering.
• 5-8 years of relevant experience, with at least 2 years in a supervisory role.
• Excellent analytical and problem-solving skills.
• Practical knowledge of Nursing Home operations preferred.
• Strong coordination, interpersonal and people management skills.
• Knowledge of data analytics, visualization, and related software.

Responsibilities

• Lead and manage the Operations team to ensure smooth delivery of facilities, laundry, housekeeping, fire command center, and transportation services in the nursing home.
• Plan, communicate and implement policies, ensuring procedures meet operational excellence.
• Oversee development of the nursing home in collaboration with health authorities and agencies.
• Develop and implement operations strategy for efficiency and productivity.
• Streamline cross-department workflows to maintain operational excellence.
• Manage vendor/service provider engagements to meet requirements.
• Ensure maintenance of building and environment for health and safety of residents and staff.
• Maintain SOPs and prepare audits; oversee department budgets and expenditures.
• Regular reporting and analysis of Operations Management System KPIs.

Skills

Analytical skills

Problem solving

People management

Data analytics

Interpersonal skills

Education

Degree in Business/Building/Facilities Management/Engineering

Tools

Data analytics software

Job description

The incumbent shall assist the Centre Director in leading the Operations Department to drive operational excellence in the Nursing Home.

This includes ensuring that the Nursing Home is in compliance with all regulatory, licensing, safety, and environmental requirements; as well as implementing measures to ensure that the physical integrity of the building structure, its appearance, and optimal functions meet the necessary standards.

• Lead and manage the Operations team in ensuring the smooth delivery of the facilities, laundry, housekeeping, fire command center, and transportation services in the nursing home.
• Plan, communicate and implement policies, and ensure procedures meet operational excellence.
• Manage and oversee the development of the nursing home in collaboration with health authorities and agencies.
• Develop and implement operations strategy for the nursing home, including but not limited to efficiency and productivity-related projects.
• Manage the streamlining of cross-department workflows and processes to maintain operational excellence.
• Engage and ensure service delivery of contracted vendors and services providers to meet business and operational requirements.
• Assess and submit both ongoing and emergent requests for the maintenance of environmental services and equipment of the Home.
• Ensure that adequate measures are taken to maintain and upkeep the building and environment so as to protect the health and safety of all residents and staff in the nursing home.
• Maintain and upkeep operational SOP and act as subject matter expert to handle regular audits as required, both internal and external.
• Manage and oversee the department's budgets and expenditures.
• Timely reporting and analysis of Operations Management System KPIs. (to consult Centre Director)
• Other duties as assigned.

Additional Responsibilities:

• Involve in budget planning and work with other departments to monitor expenses allocated.
• Assist in developing new nursing homes, such as acquiring equipment, development projects, costing, and planning with the Centre Director.

Qualifications

• Degree in Business/Building/Facilities Management/Engineering
• 5-8 years of relevant experience, of which 2 years in a supervisory role
• Excellent analytical and problem-solving skills
• Practical knowledge of Nursing Home's operations would be an advantage
• Good coordination, interpersonal and people management skills
• Knowledge of data analytics, visualization, and related software.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.