Manager, Hub Operations

Singapore Post Ltd; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

SingPost seeks a seasoned operations leader to direct a large processing hub of about 500 staff across multiple shifts. You will optimize daily mail and parcel sorting to meet SLAs, control costs, and enforce health and safety standards.

You will collaborate with Operations, Tech, Engineering, and Compliance teams to implement data-driven improvements and sustain long-term efficiency in a high-volume environment.

Qualifications

• Bachelor’s degree in Logistics, Business, or related field.
• 5+ years of experience in operations or logistics.
• Strong people and stakeholder management with large-scale 24/7 workforce experience (500+ staff).
• Advanced data analytics using modern tools to optimize workflows and analyze volume trends.
• Familiarity with automated sorting systems and strict SLA management.
• Proficiency in Service Design and Design Thinking for process improvements.
• Understanding of Workplace Health & Safety regulations, risk mitigation, and auditing protocols.

Responsibilities

• Direct and optimize a 500+ staff processing operation across multiple shifts.
• Plan and coordinate 24/7 rosters and peak-period staffing.
• Analyze traffic, productivity KPIs, and generate regular P&L and cost reports.
• Apply design thinking to identify bottlenecks and drive end-to-end workflow improvements.
• Oversee cross-functional collaborations with Operations, Tech, Engineering, Customer Service, and Compliance.
• Engage with vendors and client accounts, guiding tech enhancements from rollout to full integration.
• Ensure safety compliance and lead investigations into operational discrepancies.

Skills

People management

Stakeholder management

Data analytics

SLA optimization

Hub logistics

Project delivery

Education

Bachelor’s degree in Logistics or Business

Tools

SQL

Tableau/Power BI

Automated sorting systems

Job description

Job Description Direct, lead, and optimize a large-scale processing staff of roughly 500 team members across multiple operational shifts. Drive daily high-volume mail and parcel sorting operations to consistently fulfill strict Service Level Agreements (SLAs), meet or exceed operational quality benchmarks, lower operational expenditure, and enforce workplace health and safety protocols across the entire hub facility

Responsibilities

• Operational Optimization & Execution: Leverage advanced technical analytics tools alongside automated sorting systems to streamline daily sorting operations, optimize throughput, and continuously maintain strict service quality metrics and customer SLA requirements
• Workforce & Resource Allocation: Plan, coordinate, and oversee complex shift arrangements and roster scheduling for peak and high-volume cycles—such as festive periods, statistical collection runs, and Annual Report distributions. Direct shift reorganizations, manage 24/7 processing rosters, and efficiently supervise third-party labor allocation for specialized Value-Added Services requirements
• Data Analytics & Financial Reporting: Systematically evaluate, monitor, and submit regular traffic analyses and departmental P&L summaries. Track section-level productivity milestones, review operational KPIs, and formulate data-driven action plans to sustain long-term operational efficiency and budget compliance
• Process Optimization & Continuous Improvement: Apply Service Design and Design Thinking frameworks to systematically detect operational bottlenecks, uncover process gaps, and execute end-to-end workflow enhancements. Lead key sorting centralization and streamlining initiatives to maximize facility productivity and reduce overall operational expenditure
• Project Delivery & Stakeholder Engagement: Build strong collaborative relationships with internal teams (Operations, Tech, Engineering, Customer Service, Compliance) and external partners (vendors and client accounts).Oversee technology enhancements from initial roll-out through full operational integration, managing cross-departmental transfers, joint initiatives, and workflow optimizations
• Safety Compliance & Risk Mitigation: Partner closely with facility security teams to maintain operational integrity, launch formal investigations into operational discrepancies, and rigorously enforce Workplace Health and Safety (WSH) regulations. Ensure strict adherence to internal audit standards and complete required Management Action Plans within established timelines
• Cross-Functional Leadership & Client Relations: Actively contribute to organizational committees, including Staff Engagement and Safety committees. Swiftly resolve high-priority customer escalations and collaborate with account management teams to refine operational and client-facing service workflows

Requirements

• Bachelor's degree in Logistics, Business,or related fields
• Minimum of 5 years experience in operations or logistics
• Strong people and stakeholder management skills with a proven track record of managing large-scale 24/7 processing workforce (500+ staff)
• Advanced data analytics expertise using modern tech tools to optimize operational workflows, evaluate volume trends, and perform root-cause analyses
• Familiarity with automated sorting systems, hub logistics operations, and strict SLA compliance management
• Proficient in Service Design and Design Thinking frameworks to eliminate bottlenecks and execute continuous process improvements
• Sound understanding of Workplace Health & Safety (WSH) regulations, risk mitigation, and operational auditing protocols

About SingPost

For over 165 years, Singapore Post (SingPost) as the country's postal service provider, has been delivering trusted and reliable services to homes and businesses in Singapore. SingPost is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has over 4,900 employees, with offices in 14 markets worldwide. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. To find out more about SingPost, please visit www.singpost.com