Manager (HR Experience)

MINDEF; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

MINDEF is seeking a motivated HR Services professional to join a team delivering integrated employee HR services across multiple MINDEF offices. You will lead digitalisation-focused service improvement projects and optimise HR administrative processes for staff nationwide.

Ideal candidates have at least 3 years in service delivery or HR operations, with strong interpersonal skills and a keen interest in digital innovations. Appointment will be commensurate with experience.

Qualifications

• Education in HR, business administration, or related discipline.
• At least 3 years in a service-related field with HR operations or service delivery experience.
• Experience in project management is advantageous.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage the delivery of integrated employee HR services across MINDEF offices.
• Lead and implement service improvement projects with a digitalisation focus.
• Manage processes and system workflows to optimise service delivery.
• Drive service journey designs to improve KPIs like case resolution times and customer satisfaction.

Skills

Interpersonal communication

Service orientation

Digitalisation interest

Project management (advantageous)

Education

Education in HR or Business Administration or related discipline

Job description

What the role is:

You will be part of a team that provides integrated employee essential services and centralised MINDEF corporate services across various MINDEF offices. You will manage the delivery of employee Human Resource (HR) services and lead service improvement projects with a digitalisation focus to enhance HR administrative services for staff across multiple locations.

What you will be working on:

• Manage the delivery of integrated employee HR services, including comprehensive onboarding processes across different MINDEF office locations
• Lead and implement service improvement projects with a strong focus on digitalisation to enhance HR administrative services
• Manage processes and system workflows to optimise service delivery efficiency
• Drive service journey designs to improve business Key Performance Indicators (KPIs) such as case resolution times and customer satisfaction scores

Challenge(s)

• Managing complex service delivery across multiple MINDEF office locations while maintaining consistent service quality and standards
• Balancing digitalisation initiatives with existing operational requirements
• Ensuring smooth transitions during system implementations

What we are looking for:

• Education in Human Resource, Business Administration, or a related discipline
• At least 3 years of relevant work experience in a service-related field, with demonstrated experience in HR operations or service delivery is preferred
• Experience in project management is advantageous
• Strong service orientation with a keen interest in innovation and digitalisation
• Excellent interpersonal and communication skills (Applicants with no experience may apply.)

Appointment will be commensurate with your experience.Only shortlisted candidates will be notified.

About MINDEF

The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF’s mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.