Manager (EWTD)

skills and workforce development agency; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Skills and Workforce Development Agency leads the Enterprise Workforce Transformation Division to oversee and drive WT programmes, grants, and initiatives supporting enterprises on transformation and strengthening ties with Enterprise Transformation.

You will work with internal IT divisions and other government agencies to translate business requirements into IT systems, conduct UAT, and drive change management for partners.

Qualifications

• Experience in incentive/programme/grant administration.
• Experience in communications and change management for large-scale go-to-market initiatives.
• Experience in Agile and Scrum methodologies and ceremonies.
• Stakeholder management (internal and external).
• Independent work with problem solving and analytical skills.
• Adaptability to volatile, ambiguous, complex environments with changing timelines.

Responsibilities

• Develop and implement policy/ops policy/operations relating to WT initiatives.
• Work with internal and external stakeholders to scope business requirements and translate into user stories for IT systems housing WT initiatives.
• Conduct user acceptance testing to ensure requirements translate into systems.
• Conduct user research/feedback on user behaviour to gather company insights on painpoints and user journeys.
• Implement communications plan and change management of partners.
• Support SFEC claim operations (including clawback/write-off operations, eligibility changes).

Skills

Stakeholder management

Agile / Scrum

Change management

Analytical skills

Independent work

Adaptability

Job description

You will be part of the Enterprise Workforce Transformation Division to oversee and drive the implementation of Workforce Transformation programmes/grants/initiatives to support enterprises in embarking on Workforce Transformation and strengthening its nexus with Enterprise Transformation.

Responsibilities

• Develop and implement policy/ops policy/operations relating to WT initiatives.
• Work with internal and external stakeholders such as SWDA’s in-house IT divisions and other government agencies to scope out business requirements and translate into user stories to be developed into the various IT systems housing the WT initiatives.
• Conduct user acceptance testing to ensure business requirements are properly translated into systems.
• Conduct user research/feedback on user behaviour to gather company insights on the painpoints translating into user journeys.
• Implement communications plan and change management of partners.
• Support SFEC claim operations (including clawback/write-off operations, eligibility changes).

Requirements

• Experience in incentive/programme/grant administration.
• Experience in communications and change management for large-scale go-to-market initiatives.
• Experience in Agile and Scrum methodologies and ceremonies, guiding teams through backlog management and sprint planning effectively.
• Stakeholder management (internal and external).
• Able to work well independently as well as in a team with problem solving and analytical skills.
• Able to adapt quickly to volatile, ambiguous, complex and uncertain environment with multiple and changing timelines.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.