Manager - Enterprise Design & Strategy (Transform, Methods & Performance)

Synapxe; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Synapxe is seeking a senior Business Analyst to design and operationalise end-to-end enterprise processes, drive change adoption, and provide governance insights to senior management in Singapore. You will translate complex data into concise narratives that spotlight systemic issues and strategic trade-offs, and plan stakeholder workshops to gather requirements and secure endorsement.

In this role you will develop change-management approaches, collaborate with the public healthcare sector to

Qualifications

• Design and operationalise end-to-end enterprise processes and drive change adoption.
• Provide senior management with governance forums and translate data into concise strategic insights.
• Plan and facilitate stakeholder workshops to gather requirements and secure endorsement.
• Develop change-management approaches and collaborate with Synapxe to embed sustainable changes.
• Publish updated process documents on the central Policy & Procedures Portal.

Responsibilities

• Establish governance to track the status, risks, changes, and issues of system and data product analysis.
• Plan stakeholder engagement, including roles, decision-making authority, and influence.
• Define communication plans.
• Establish requirements, design-acceptance, and evaluation criteria.
• Define system scope and objectives.
• Engage senior stakeholders to understand business objectives and needs.
• Gather and analyse information about new and existing systems and data products.
• Assess the current state and conduct gap analyses to identify improvements.
• Analyse system interactions, performance, and issues.
• Assess business requirements and solution feasibility.
• Support business cases covering benefits, efficiency improvements, and risks.
• Define process and system opportunities, constraints, and change requirements.
• Identify enhancement opportunities and support solution proposals.
• Document business requirements and solution designs.
• Translate business requirements into system requirements.
• Balance stakeholder priorities to maximise business value.
• Prioritise requirements and obtain stakeholder approval.
• Assess changes to requirements and designs, including their impact on scope, budget, and timelines.
• Align stakeholders on change requests.
• Monitor delivery from initiation through implementation, working with development and testing teams to confirm that requirements are met.
• Validate solution alignment with business requirements and anticipate integration risks.
• Support change management by developing training plans and materials, delivering training where necessary, and securing user adoption.
• Prepare test plans and coordinate testing with developers, testers, and business stakeholders.
• Assess the feasibility, limitations, risks, and benefits of design options.
• Identify and evaluate alternative solutions.
• Support efforts to improve solution viability.
• Recommend the solution that maximises future-state business value.
• Obtain stakeholder support for the recommended solution.

Job description

• Design and operationalise end-to-end enterprise processes and drive change adoption.
• Provide senior management and governance forums with clear performance insights and reporting. Translate complex data into concise narratives that highlight systemic issues, trade-offs, and strategic implications.
• Plan and facilitate stakeholder workshops to gather requirements, communicate process changes, and secure endorsement. Integrate enterprise, domain, platform, and delivery teams through effective stakeholder management, negotiation, and strategic insight.
• Develop change-management approaches that support the adoption of new governance processes through engagement, communication, and sense-making. Collaborate with Synapxe and the wider public healthcare sector to co-design and embed sustainable changes.
• Publish updated process documents, procedures, and stakeholder endorsements on the central Policy & Procedures Portal in a timely manner.

Critical Work Functions and Key Tasks

Business Analysis Planning & Strategy

• Establish governance to track the status, risks, changes, and issues of system and data product analysis.
• Plan stakeholder engagement, including roles, decision-making authority, and influence.
• Define communication plans.
• Establish requirements, design-acceptance, and evaluation criteria.
• Define system scope and objectives.

Requirements Analysis & Design

• Engage senior stakeholders to understand business objectives and needs.
• Gather and analyse information about new and existing systems and data products.
• Assess the current state and conduct gap analyses to identify improvements.
• Analyse system interactions, performance, and issues.
• Assess business requirements and solution feasibility.
• Support business cases covering benefits, efficiency improvements, and risks.
• Define process and system opportunities, constraints, and change requirements.
• Identify enhancement opportunities and support solution proposals.
• Document business requirements and solution designs.
• Translate business requirements into system requirements.

Requirements Lifecycle Management

• Balance stakeholder priorities to maximise business value.
• Prioritise requirements and obtain stakeholder approval.
• Assess changes to requirements and designs, including their impact on scope, budget, and timelines.
• Align stakeholders on change requests.
• Monitor delivery from initiation through implementation, working with development and testing teams to confirm that requirements are met.
• Validate solution alignment with business requirements and anticipate integration risks.
• Support change management by developing training plans and materials, delivering training where necessary, and securing user adoption.
• Prepare test plans and coordinate testing with developers, testers, and business stakeholders.

Solution Evaluation

• Assess the feasibility, limitations, risks, and benefits of design options.
• Identify and evaluate alternative solutions.
• Support efforts to improve solution viability.
• Recommend the solution that maximises future-state business value.
• Obtain stakeholder support for the recommended solution.