Manager, Employee Relations (APAC)

Expedia Singapore Pte. Ltd.; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Expedia Group is seeking a Manager, Employee Relations APAC to provide regional expertise in ER and performance management while coaching leaders. The role focuses on handling complex ER cases, guiding managers, and reducing organizational risk across Singapore, Malaysia, Thailand and the Philippines geographies.

You will analyze trends, lead cross-functional initiatives, and ensure compliance with employment laws while driving a culture of performance and accountability within the APAC region.

Qualifications

• 6+ years of relevant experience in employee relations and labor relations.
• Excellent communication, collaboration, and stakeholder management skills.
• Thorough understanding of employment practices and labor relations across Southeast Asia.

Responsibilities

• Manage complex employee relations cases, including investigations and performance matters.
• Provide coaching to leaders on employee relations, performance, and workplace matters.
• Analyze ER trends and propose proactive solutions to reduce risk.
• Lead projects with cross-functional teams and drive initiatives.
• Present complex information clearly to diverse audiences.
• Oversee investigations, disputes, disciplinary matters, and terminations.
• Gather information through interviews and investigations to resolve claims.
• Partner with managers to raise performance expectations and accountability.
• Stay updated on employment laws and regulatory requirements across APAC.
• Ensure compliance with internal controls and reporting obligations.

Skills

Employee relations

Coaching managers

Stakeholder management

Data analytics

SEA experience

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you\'ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to team

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org.

The Manager, Employee Relations APAC, will contribute to our employee experience by providing regional expertise in employee relations and performance management, while coaching and influencing leaders.

In this role you will:

• Manage complex employee relations cases, including investigations, performance case management, legal case management, demonstrated expertise in local employment law practices and labor relations requirements especially for Singapore, Malaysia, Thailand and Philippines geographies.
• Provide coaching and guidance to leaders on employee relations, performance management, and workplace matters, while effectively influencing outcomes.
• Analyze employee relations trends and identify proactive solutions to address recurring issues and mitigate organizational risk.
• Lead projects and initiatives, collaborating effectively with peers and cross-functional stakeholders.
• Demonstrate advanced presentation and communication skills, with the ability to effectively present complex information and recommendations to diverse audiences.
• Drive organizational excellence by leading the resolution of employee relations and workforce issues, including investigations, disputes, complaints, disciplinary matters, and terminations, while coaching managers on effective approaches to managing underperformance.
• Resolve complex employee relations matters by gathering and analyzing pertinent information through interviews and investigations, preparing documentation associated with employment claims, and recommending appropriate resolutions.
• Build a proactive culture of performance management by partnering with managers and employees to establish clear performance expectations and continuously raise the bar on performance.
• Stay current on applicable employment laws, internal controls, regulatory requirements, and labor relations frameworks across the APAC region.
• Ensure adherence to applicable legal and regulatory requirements, including reporting and compliance obligations.
• Oversee and administer proactive programs, procedures, and plans related to workplace practices, employee relations, and compliance.

Experience & Qualifications:

• 6+ years of relevant experience who can thrive in an ambiguous, fast-paced, and evolving work environment and are excited to lead this function through change.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to build trust and influence across all levels of the organization.
• Proven experience leading and coaching managers through sensitive employee relations matters, including grievances, disputes, underperformance, complaints, and investigations.
• Thorough understanding of employment practices and labor relations requirements across Southeast Asia, with demonstrated ability to navigate unfamiliar or complex situations by applying sound judgment and leveraging relevant past experience.
• Proven ability to influence and partner effectively with cross-functional teams to achieve results, even without direct authority or oversight.
• Comfortable working with data and committed to continuously developing data and analytics capabilities to identify trends, inform decisions, and drive proactive solutions.
• Multinational experience, including working with geographically distributed and remote teams across multiple timezones is a plus.
• Please note that this role is only available in the following location:Singapore, in alignment with our flexible work model which requires employees to be in-office at least three days a week.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group\'s Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.