Manager, Employee Relations (APAC)

Expedia; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Expedia Group in Singapore seeks an experienced Employee Relations lead to manage investigations, performance cases, and workforce initiatives across Singapore, Malaysia, Thailand and the Philippines geographies. You will coach leaders, analyze trends, and collaborate with cross-functional teams to uphold best practices in employment relations.

The role requires 6+ years of experience, strong communication and stakeholder management, and the ability to navigate Southeast Asia labor practices

Qualifications

• 6+ years of experience in employee relations or a similar function in a fast-paced environment.
• Excellent communication, collaboration, and stakeholder management across levels of the organization.
• Proven experience coaching managers through grievances, disputes, underperformance, and investigations.
• Strong understanding of employment practices and labor relations requirements across Southeast Asia.
• Able to leverage data and analytics to identify trends and drive proactive solutions.

Responsibilities

• Manage complex employee relations cases, including investigations and performance management.
• Provide coaching and guidance to leaders on employee relations and workplace matters.
• Analyze employee relations trends and identify proactive solutions to mitigate risk.
• Lead projects and initiatives with cross-functional stakeholders.
• Effectively present complex information and recommendations to diverse audiences.
• Oversee and resolve employee relations and workforce issues, coaching managers on performance management approaches.
• Stay current on employment laws, regulatory requirements, and labor relations frameworks across APAC.

Skills

Communication

Stakeholder management

Coaching managers

Data analytics

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

In this role you will:

• Manage complex employee relations cases, including investigations, performance case management, legal case management, demonstrated expertise in local employment law practices and labor relations requirements especially for Singapore, Malaysia, Thailand and Philippines geographies.
• Provide coaching and guidance to leaders on employee relations, performance management, and workplace matters, while effectively influencing outcomes.
• Analyze employee relations trends and identify proactive solutions to address recurring issues and mitigate organizational risk.
• Lead projects and initiatives, collaborating effectively with peers and cross-functional stakeholders.
• Demonstrate advanced presentation and communication skills, with the ability to effectively present complex information and recommendations to diverse audiences.
• Drive organizational excellence by leading the resolution of employee relations and workforce issues, including investigations, disputes, complaints, disciplinary matters, and terminations, while coaching managers on effective approaches to managing underperformance.
• Resolve complex employee relations matters by gathering and analyzing pertinent information through interviews and investigations, preparing documentation associated with employment claims, and recommending appropriate resolutions.
• Build a proactive culture of performance management by partnering with managers and employees to establish clear performance expectations and continuously raise the bar on performance.
• Stay current on applicable employment laws, internal controls, regulatory requirements, and labor relations frameworks across the APAC region.
• Ensure adherence to applicable legal and regulatory requirements, including reporting and compliance obligations.
• Oversee and administer proactive programs, procedures, and plans related to workplace practices, employee relations, and compliance.

Experience & Qualifications:

• 6+ years of relevant experience who can thrive in an ambiguous, fast-paced, and evolving work environment and are excited to lead this function through change.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to build trust and influence across all levels of the organization.
• Proven experience leading and coaching managers through sensitive employee relations matters, including grievances, disputes, underperformance, complaints, and investigations.
• Thorough understanding of employment practices and labor relations requirements across Southeast Asia, with demonstrated ability to navigate unfamiliar or complex situations by applying sound judgment and leveraging relevant past experience.
• Proven ability to influence and partner effectively with cross-functional teams to achieve results, even without direct authority or oversight.
• Comfortable working with data and committed to continuously developing data and analytics capabilities to identify trends, inform decisions, and drive proactive solutions.
• Multinational experience, including working with geographically distributed and remote teams across multiple timezones is a plus.

Please note that this role is only available in the following location: Singapore, in alignment with our flexible work model which requires employees to be in-office at least three days a week.

Accommodation requests Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com.

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com.