Manager, Customer Support

globalhr; Singapore; On-site; SGD 140,000 - 200,000; Full time

Benefits offered by this job

Career development

Health benefits

Training & certifications

Remuneration package

Company transport

Job summary

Pratt & Whitney, an RTX business, is seeking a Senior Customer Support Leader in Singapore to mentor the regional team, shape service strategies and strengthen our customer relationships. The role requires a Bachelor's Degree with 8+ years in aerospace, strong contract/pricing knowledge, excellent communication and stakeholder management, and willingness to travel on short notice.

You will partner with Program, Sales and cross-functional teams to grow market share, deliver CORE standards, and

Qualifications

• Bachelor's degree required with extensive aerospace experience.
• Strong contract, pricing and quotation management knowledge.
• Excellent communication and stakeholder management in international settings.
• Customer-centric mindset with strategic and analytical problem-solving skills.

Responsibilities

• Lead and mentor the Customer Support team to deliver exceptional service and strengthen brand.
• Develop and implement customer support strategies, policies and processes to improve performance and satisfaction.
• Define engine shop visit metrics and guide the team to meet customer and business objectives.
• Build and maintain relationships with key customers, coordinating senior executive visits as needed.
• Partner with internal Program, Sales and cross-functional teams to grow market share and uphold CORE standards.

Skills

Leadership

Stakeholder management

Communication

Analytical thinking

Problem solving

Willingness to travel

SAP

Education

Bachelor's Degree

Tools

SAP

Job description

Date Posted: 2026-09-25

Country: Singapore

Location: SG-01-SINGAPORE-051 TC ~ 51 Calshot Rd ~ 51 CALSHOT RD-051 TC

Position Role Type: Onsite

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.
We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do

• Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
• Develop and implement customer support strategies, policies and processes to improve team performance and customer satisfaction.
• Define engine shop visit metrics, guide the customer support team and collaborate cross-functionally to achieve customer and business objectives.
• Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
• Partner with internal Program, Sales and cross-functional teams to grow market share and deliver company C.O.R.E. standards while fostering a high-performance and engaged team culture.

Qualifications You Must Have

• Bachelor's Degree with a minimum of 8 years of relevant experience in the aerospace industry.
• Strong understanding of commercial contracts, pricing and quotation management.
• Excellent communication, stakeholder management and organizational skills within a cross-functional and international environment.
• Strong customer focus with strategic, analytical and problem-solving capabilities.
• Proficiency in Microsoft Office applications (SAP experience is an advantage) and willingness to travel at short notice.

Qualifications We Prefer

• Technical background in aircraft engines or aerospace engineering.
• QA certification or familiarity with aerospace quality standards.
• Experience developing customer-centric solutions and managing key customer relationships.
• Strong networking skills with an established reputation within the aerospace industry.
• Proven leadership experience with the ability to drive team engagement, collaboration and operational excellence.

What We Offer

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive remuneration package.
• Allowance and overtime benefits where applicable.
• Company transport provided. (Varies from Site to Site.)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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