Manager, Claims Value Proposition & Engagement, Asia

QBE Asia; Singapore; Hybrid; SGD 120,000 - 190,000; Full time

Benefits offered by this job

Flex and hybrid working options

Work from home policy

Paternity leaves matching with MATERN

Well-being programs

Pensions

Medical benefits

LinkedIn Learning access

Family care leaves

Study leave

Marriage leave

Employee appreciation program

Job summary

QBE Asia is seeking a senior Claims Value & Engagement professional to elevate the value of Asia Claims by crafting compelling client and broker materials, promoting capabilities and success stories, and driving market-facing thought leadership across Singapore and Malaysia. The role focuses on growth, retention and differentiated service delivery within a multinational insurance context.

You will partner with data, analytics and business partners to showcase risk insights, coordinate

Qualifications

• Broad experience in commercial insurance claims across a range of product lines.
• Experience working in a senior team within a multi-national insurance environment.
• Experience collaborating with internal functions such as underwriters and business development.
• Regular contact with brokers and external customers.
• Previous experience in external customer contact and liaising with various business disciplines.
• History of collaborative work with Claims, Business, and Customer populations.
• Working knowledge of the insurance process from application to claims resolution.
• Experience with distribution channels.

Responsibilities

• Develop and maintain Asia Claims' value proposition, service pledges and capability materials.
• Support new business, retention and strategic opportunities through compelling client-facing materials.
• Ensure Claims capabilities, achievements and success stories are consistently updated and demonstrated
• Proactively identify, capture and promote claims outcomes, initiatives and success stories that demonstrate the value and impact of Claims.
• Develop key client engagement plans, materials and packs
• Leverage claims insights and risk intelligence to influence actions, strengthen engagement and demonstrate value of claims beyond claims handling
• Be the Voice of Customer in Claims and translate feedback into service improvement opportunities
• Identify themes from external feedback, drive improvement actions and demonstrate outcomes back
• Partner with Data & Analytics teams to maintain external-facing Partner Analytics and deliver quarterly claims communications that help customers and brokers understand claims performance, portfolio trends and risk insights.
• Develop and maintain the Asia Claims Success Story Library showcasing customer outcomes, innovation and business impact
• Promote significant Claims achievements and milestones
• Create engaging and impactful narratives that enable stakeholders to advocate for Asia Claims
• Increase visibility of Claims contributions across customers and partners.
• Develop, publish thought leadership materials leveraging Claims insights and risk intelligence e.g. via LinkedIn
• Coordinate market-facing activities including awards, conferences and industry engagements
• Build and maintain relationships and networks across Market.

Skills

Brokerage Services

Claims Administration

Claims Settlement

Communication

Critical Thinking

Customer Value Management

Collaboration

Performance Management

Negotiation

Problem Solving

Process Improvements

Risk Management

Sound Judgment

Stakeholder Management

Strategic Management

Education

Tertiary Degree or equivalent

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeMaking Claims visible, valued and commercially relevant to customers, brokers and the business.

Drive the development, promotion and adoption of Asia Claims' value proposition by translating claims capabilities, insights, achievements and innovation into compelling customer, broker and internal stakeholder engagement that supports business growth, retention and market differentiation.

Role Highlights

• Malaysia OR Singapore, Hybrid and Full Time
• Enhance Claims’ visibility and value by showcasing Asia Claims’ strengths to support growth, retention, and market differentiation
• Happy to talk flexible working

The Opportunity

Elevate the visibility and business value of Claims by promoting Asia Claims’ capabilities and achievements, fostering stronger customer and broker relationships while supporting growth and retention.

Your New Role

Claims Value Proposition & Capability Assets

• Develop and maintain Asia Claims' value proposition, service pledges and capability materials.
• Support new business, retention and strategic opportunities through compelling client-facing materials.
• Ensure Claims capabilities, achievements and success stories are consistently updated and demonstrated
• Proactively identify, capture and promote claims outcomes, initiatives and success stories that demonstrate the value and impact of Claims.

Customer & Partner Engagement

• Develop key client engagement plans, materials and packs
• Leverage claims insights and risk intelligence to influence actions, strengthen engagement and demonstrate value of claims beyond claims handling
• Be the Voice of Customer in Claims and translate feedback into service improvement opportunities
• Identify themes from external feedback, drive improvement actions and demonstrate outcomes back
• Partner with Data & Analytics teams to maintain external-facing Partner Analytics and deliver quarterly claims communications that help customers and brokers understand claims performance, portfolio trends and risk insights.

Claims Advocacy & Storytelling

• Develop and maintain the Asia Claims Success Story Library showcasing customer outcomes, innovation and business impact
• Promote significant Claims achievements and milestones
• Create engaging and impactful narratives that enable stakeholders to advocate for Asia Claims
• Increase visibility of Claims contributions across customers and partners.

Thought Leadership & Market Positioning

• Develop, publish thought leadership materials leveraging Claims insights and risk intelligence e.g. via LinkedIn
• Coordinate market-facing activities including awards, conferences and industry engagements
• Build and maintain relationships and networks across Market.

Thought Leadership & Market Positioning

• Create visibility of Asia Claims initiatives, milestones and business updates
• Drive awareness and adoption of process changes, best practices and improvements
• Ensure Claims Connect remains current with the latest training materials, news, communication and best practice/ policy resources.

About You

• Tertiary Degree or equivalent combination of education and work experience.
• Broad experience in commercial insurance claims across a range of product lines
• Experience working in a senior team within a multi-national insurance environment.
• Experience collaborating with internal functions such as underwriters and business development.
• Regular contact with brokers and external customers.
• Previous experience in external customer contact and liaising with various business disciplines.
• History of collaborative work with Claims, Business, and Customer populations.
• Working knowledge of the insurance process from application to claims resolution.
• Experience with distribution channels.

About QBE

What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Benefits

• Flex and hybrid working options
• Work from home policy
• Paternity leaves matching with maternity leave
• Well-being programs
• Pensions
• Medical benefits
• Globally, access to online learning via LinkedIn Learning
• On top of annual leaves, 3 additional days off (Family care leaves)
• Study leave
• Marriage leave
• Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Your career at QBE - Let's make it happen.

Skills

Brokerage Services, Claims Administration, Claims Settlement, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Process Improvements, Risk Management, Sound Judgment, Stakeholder Management, Strategic ManagementApplication Close Date: 29/09/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.