Claims Analyst, Asia Pacific Claims Group

Allied World Assurance Company Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Allied World Assurance Company Ltd seeks a claims professional to handle, process and monitor allocated claims for Healthcare (Medical malpractice) Casualty and Professional Indemnity across APAC. Responsibilities include registering, reviewing, reserving, paying claims, and coordinating with counsel for litigation strategy.

The role requires CGI certification or progress toward it, a law degree preferred, and strong negotiation, analytical and interpersonal skills to deliver excellent customer

Qualifications

• Bachelor’s degree in law preferred.
• CGI certification from the Singapore College of Insurance is a minimum requirement; if not held, complete examinations and achieve CGI within probation.
• Plan, prioritize and organize workload effectively.
• Excellent negotiation and attention to detail.
• Strong interpersonal and customer service orientation.
• Clear and professional communication skills.

Responsibilities

• Register, review, reserve and pay claims reported by brokers and cedants.
• Investigate, evaluate and resolve assigned claims including non-standard within personal authority.
• Conduct pro-active settlement through negotiation; coordinate with counsel on litigation strategy.
• Manage interactions with customers/intermediaries to ensure high customer satisfaction.
• Identify non-standard or complex claims and elevate to supervisor; support less experienced colleagues.
• Ensure compliance with legal, regulatory and internal policy requirements.

Skills

Negotiation skills

Analytical ability

Customer service oriented

Strong communication skills

Team player

Education

Law degree (preferred)

Certificate of General Insurance (CGI)

Tools

MS Office

Job description

Take the next step in your career with us.

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.

Our people are our most important asset, and we are very proud of the quality of our team members.

Job Summary:

This position is responsible for handling, processing and monitoring allocated claims - primarily Healthcare (Medical malpractice) Casualty and Professional Indemnity across APAC following the established standards, procedures and guidance to deliver excellent customer service.

Involved Line(s) of Business:
Healthcare (Medical malpractice) Casualty and Professional Indemnity

Job Duties:

• Register, review, reserve and pay claims reported by brokers and cedants.
• Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guideline provided.
• Conduct pro-active settlement through appropriate negotiation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.
• Manage customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organise and use suppliers to ensure appropriate and timely services are provided to customers.
• Identify non-standard or complex claims and elevate to supervisor.
• Support more experienced colleagues in the handling of non-standard cases.
• Assist in preparation of reports or analysis where necessary.
• Ensure compliance with all legal, regulatory and policy requirements internally and externally.
• Monitor and file reports on cases below deductible
• Additional duties and responsibilities as warranted, including ad-hoc projects.

Essential Requirements:

• Relevant academic qualifications, law degree is preferred.
• Possess Certificate of General Insurance ("CGI") from the Singapore College of Insurance is a minimum requirement. Where the job holder does not have this minimum qualification then the job holder is expected to complete the examinations and achieve the CGI within the probation period.
• Apply planning, prioritization and organizational discipline in managing workload.
• Ability to exercise sound judgment and analytical ability.
• Possess negotiation skills and attention to details.
• A good team player and able to work independently and under pressure.
• Possess good interpersonal skills and customer service-oriented attitude.
• Strong communication skills
• Ability to work on relevant PC applications.

Working at Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World - a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Global Presence

Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto. We strive to provide exceptional service to our clients and distribution partners.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holding Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in a non-traditional ways.

Allied work is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religions or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com , or follow us on Facebook and LinkedIn.