Manager, Business Continuity and Incident Management - HSBC Life

HSBC Holdings plc; Singapore; Hybrid; SGD 110,000 - 160,000; Full time

Job summary

HSBC Life Singapore is seeking a Manager, Business Continuity and Incident Management to lead BCM governance, risk assessment and recovery planning across the organisation. This hybrid role requires coordinating responses to crises and maintaining robust BCM documentation.

You will design training, run exercises, monitor MAS guidelines, and work with senior stakeholders to ensure regulatory readiness and continuous resilience improvements.

Qualifications

• Experience in Business Continuity Management (BCM), operational resilience or related risk discipline.
• Experience implementing, maintaining or enhancing BCM frameworks and programmes.
• Strong understanding of the BCM lifecycle including risk assessments, recovery objectives and continuity strategies.
• Experience designing and delivering BCM training and facilitating exercises.
• Knowledge of risk and control management; MAS guidelines are preferred.
• Strong stakeholder management and clear governance reporting to senior stakeholders.

Responsibilities

• Coordinate and maintain the BCM framework including governance, policies, roles, risk assessments and recovery plans.
• Maintain a robust local BCM programme ensuring plans and contact arrangements remain current.
• Coordinate the organisation’s response to emergencies and crises with effective escalation and communication.
• Partner with stakeholders to establish BCM accountability across dependencies.
• Design and deliver BCM training and conduct tabletop and simulation exercises.
• Conduct quality assurance reviews and gap assessments for regulatory alignment.
• Monitor and report compliance with MAS BCM Guidelines and governance reporting.
• Drive continuous improvement in organisational resilience using insights from events and feedback.

Skills

BCM experience

Incident management

Regulatory awareness

Stakeholder management

Training & exercises

Communication skills

Job description

Manager, Business Continuity and Incident Management - HSBC Life

Location: Singapore, 01, SG, 117439

Brand: HSBC

Area of Interest: Insurance

Role Workstyle: Hybrid Worker

Date: 9 Oct 2026

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as aManager, Business Continuity and Incident Management

In this role you will:

• Coordinate and maintain the Business Continuity Management (BCM) framework, including governance, policies, roles and responsibilities, risk assessments, business impact analyses, continuity strategies and recovery plans.
• Maintain a robust local BCM programme, ensuring plans, recovery strategies, contact arrangements and supporting documentation remain current, practical and fit for purpose.
• Coordinate the organisation’s response to emergencies and crises, ensuring effective escalation, communication, stakeholder coordination and recovery arrangements.
• Partner with business and functional stakeholders to establish BCM accountability and assess disruption risks across people, premises, technology, data, suppliers, outsourcing arrangements and other third-party dependencies.
• Design and deliver BCM training, tabletop exercises and simulations aligned to the organisation’s key risks; capture lessons learned and track improvement actions through to completion.
• Conduct quality assurance reviews and gap assessments to evaluate the completeness, consistency, effectiveness and regulatory alignment of BCM arrangements.
• Monitor and report on compliance with the MAS Business Continuity Management Guidelines, including evidence collection, remediation tracking, governance reporting and regulatory readiness activities.
• Drive continuous improvement in organisational resilience using insights from exercises, assurance reviews, regulatory developments, disruption events and stakeholder feedback.

To be successful you will need:

• Demonstrable experience in Business Continuity Management (BCM), operational resilience or a related risk and resilience discipline, including practical knowledge of incident, emergency and crisis response.
• Experience implementing, maintaining or enhancing BCM frameworks and programmes, covering governance, policies, standards, roles and responsibilities, reporting and continuous improvement.
• Strong understanding of the BCM lifecycle, including business impact and risk assessments, critical business services, recovery objectives, continuity strategies, plan development, exercising and lessons learned.
• Experience designing and delivering BCM training and facilitating tabletop, scenario-based and simulation exercises, including developing realistic scenarios, documenting outcomes and tracking remediation actions to closure.
• Experience in risk and control management, including control design and testing, quality assurance, issue identification, evidence collection and monitoring remediation effectiveness; knowledge of the MAS Business Continuity Management Guidelines is preferred.
• Strong stakeholder management, analytical and communication skills, with the ability to produce clear governance reporting, translate complex risks into practical actions, manage competing priorities and work effectively with senior stakeholders and external parties in a regulated environment. Professional certification and relevant financial services experience are advantageous; applicants must have the right to work in Singapore.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Life (Singapore) Pte. Ltd.