Manager/ Assistant Senior Manager, Operations Support

National University of Singapore; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

National University of Singapore (NUS) invites applications for a Manager/ Assistant Senior Manager, Operations Support at NUS-ISS within Corporate Services. The role oversees the Digital Academy’s day-to-day operations, vendor and contract performance, and training logistics, driving governance, compliance, and stakeholder partnerships for successful programme delivery.

The role emphasizes process improvements, risk management, and operational excellence, with strong collaboration across teams

Qualifications

• Bachelor’s degree or equivalent with relevant experience.
• Minimum 10 years of working experience, preferably in operations support.
• Strong knowledge of procurement processes, contract management and regulatory requirements.

Responsibilities

• Oversee day-to-day operations of the Digital Academy (DA) and manage vendor and contract performance.
• Coordinate training logistics, governance, compliance, and stakeholder partnerships for DA programmes.
• Drive process improvements, operational excellence, and risk management to support delivery of DA programmes.
• Prepare presentations and reports involving data analysis, project tracking, and evaluation of complex data.
• Identify audit and governance risks and manage escalation and resolution in collaboration with the team.

Skills

Vendor management

Contract management

Process improvement

Stakeholder management

Data analysis

Education

Bachelor’s degree

Tools

SAP

Ariba

Coupa

MS Office

Job description

Job Title: Manager/ Assistant Senior Manager, Operations Support

University-Level Unit: NUS-ISS

Faculty/Department-Level Unit: Corporate Services

Employee Category: Executive & Administrative

Posting Start Date: 31/07/2026

Location_ONB: Kent Ridge Campus

Job Description

In this role, you will oversee the day-to-day operations of the Digital Academy (DA), managing vendor and contract performance, training logistics, governance, compliance, and stakeholder partnerships. You will drive process improvements, operational excellence, and risk management to support the effective delivery of DA programmes.

How You Will Make An Impact

• Partner DA Operations team in the management of all aspects of the Digital Academy (DA)’s relationship with the Contractor including but not limited to KPIs, audit, compliance, governance, procurement, budgetary development and oversight, systems, resourcing, logistics and trainer management, and evolving current Standard Operating Procedures (SOP) across training logistics and make suitable recommendations for changes as part of the drive towards digital innovation.
• Responsible for day-to-day Vendor Management, Contract Management, Resourcing, Logistics, Training Content Partner Management, Marketing & Promotion activities for DA’s courses.
• Develops, designs, reviews and implements effective operational policies, business processes, service journeys, process improvements and optimisation for DA.
• Manage all administrative duties in DA including the preparation of presentations and reports involving compilation, analysis and evaluation of complex data which include planning, project tracking and analysis.
• Take an active role in identifying audit and governance risks, and managing such issues including escalation and resolution.
• Work collaboratively with team members and stakeholders.

What Makes You Shine

• Bachelor’s degree with relevant experience.
• Minimun 10 years of working experience, preferably in operations support.
• Strong knowledge of procurement processes, contract management, and relevant regulatory requirements.
• Proficiency in MS Office applications and procurement/ERP systems (e.g., SAP, Ariba, Coupa, or equivalent).
• Strong analytical and problem-solving abilities, with the ability to interpret data and support operational decisions.
• Effective stakeholder and vendor management skills, with the ability to communicate, influence, and manage service delivery.
• High level of attention to detail and organisational skills, with the ability to manage processes, timelines, and sensitive commercial matters professionally.