Operational Key Account Manager

DSV - Global Transport and Logistics; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

DSV – Global transport and logistics is seeking an Account Manager to lead commercial relationships with key accounts in Singapore. The role focuses on driving business growth and profitability through strategic account planning and cross-functional collaboration with operations and finance.

You will conduct regular business reviews, analyze performance, identify opportunities, and coordinate smooth onboarding of new business while ensuring adherence to procedures and regional strategies.

Qualifications

• Degree or Diploma in Business Management, Logistics / Transportation or equivalent.
• 3 years of experience in the supply chain industry.

Responsibilities

• Manage commercial relationships with key accounts and ensure business growth and profitability.
• Develop and maintain account plans aligned with regional strategies.
• Conduct monthly, quarterly, and annual business reviews with customers and internal stakeholders.
• Analyze account performance and identify opportunities and risks; provide recommendations to management.
• Coordinate implementation of new business and handover of SOPs to operations; monitor compliance.

Skills

Account management

Sales skills

Market knowledge

Logistics knowledge

Customer requirements

Education

Degree or Diploma in Business Management, Logistics / Transportation or equivalent

Job description

• Manages commercial relationship with key and important accounts of DSV and ensure business growth and profitability of the assigned accounts
• Develop and maintain account plans, propose account objectives, and ensure assigned accounts are managed and developed in line with corporate and regional strategies.
• Conduct monthly, quarterly, and annual business review meetings with customers and internal stakeholders, ensuring preparation, minutes, corrective actions, and follow-up are completed in a timely manner.
• Analyze account performance, identify business opportunities and potential risks, and provide appropriate recommendations to management.
• Coordinate smooth implementation of new business, handover of standard operating procedures to operations, and ongoing monitoring of operational compliance.
• Escalate customer concerns, service issues, and complaints promptly to relevant stakeholders across products, operations, and regions, and follow up on agreed corrective actions.
• Create, update, and track opportunities through CRM, ensuring country RFQ opportunities follow the tender management process and are aligned with product, regional, and global teams where applicable.
• Prepare and share RFI and RFQ post-bid analysis, ensuring lessons learned and corrective actions are identified and agreed with stakeholders.
• Maintain close collaboration with operations teams to support performance excellence, quality improvement programs, and adherence to customer-specific requirements.
• Maintain accurate and timely data in sales systems, including Microsoft Dynamics, and monitor the use of customer applications where applicable.
• Support Finance in achieving desired DSO targets by following up on account-related matters when required.
• Any other job-related tasks assigned by the superior.

Job Req Number: 129714

Time Type: Full Time

• Manages commercial relationship with key and important accounts of DSV and ensure business growth and profitability of the assigned accounts
• Develop and maintain account plans, propose account objectives, and ensure assigned accounts are managed and developed in line with corporate and regional strategies.
• Conduct monthly, quarterly, and annual business review meetings with customers and internal stakeholders, ensuring preparation, minutes, corrective actions, and follow-up are completed in a timely manner.
• Analyze account performance, identify business opportunities and potential risks, and provide appropriate recommendations to management.
• Coordinate smooth implementation of new business, handover of standard operating procedures to operations, and ongoing monitoring of operational compliance.
• Escalate customer concerns, service issues, and complaints promptly to relevant stakeholders across products, operations, and regions, and follow up on agreed corrective actions.
• Create, update, and track opportunities through CRM, ensuring country RFQ opportunities follow the tender management process and are aligned with product, regional, and global teams where applicable.
• Prepare and share RFI and RFQ post-bid analysis, ensuring lessons learned and corrective actions are identified and agreed with stakeholders.
• Maintain close collaboration with operations teams to support performance excellence, quality improvement programs, and adherence to customer-specific requirements.
• Maintain accurate and timely data in sales systems, including Microsoft Dynamics, and monitor the use of customer applications where applicable.
• Support Finance in achieving desired DSO targets by following up on account-related matters when required.
• Any other job-related tasks assigned by the superior.

Business Acumen

• Functional experience in air / sea / logistics / SCM and customer IT solutions (in accordance to existing and potential services offered to the specific customer).
• Understanding of specific customer requirements and customers market environment.
• Strong functional and commercial understanding of business environment especially in processes.
• Demonstrated sales and account management ability.
• Comprehensive local market knowledge (customers, competitors, suppliers, overall environment).
• Basic business administration competence.

Experience & Education

• Degree or Diploma in Business Management, Logistics / Transportation or equivalent
• 3 years of experience in the supply chain industry

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

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