manager

AL-JILANI RESTAURANT PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

AL-JILANI RESTAURANT PTE. LTD. in Singapore is seeking an accomplished Operations Manager to lead the restaurant team and ensure smooth daily operations.

You will hire, train, and coach staff, set performance goals, manage schedules, monitor metrics, and resolve customer issues to uphold service standards in a fast-paced environment.

This role offers the opportunity to translate strategic objectives into practical workflows and drive guest satisfaction while maintaining operational excellence.

Responsibilities

• Lead and coach restaurant team, including hiring, training, onboarding, and motivation.
• Set performance goals, conduct reviews, and address underperformance.
• Translate executive goals into daily workflows and tasks.
• Delegate tasks, organize schedules, and track milestones.
• Analyze department metrics and report progress to leadership.
• Resolve workplace issues, customer complaints, and bottlenecks.

Job description

Core Responsibilities

• Team Leadership & Coaching:Hire, train, onboard, motivate, and mentor team members.
• Performance Evaluation:Monitor employee progress, conduct performance reviews, and address underperformance.
• Operational Execution:Translate executive or upper-management goals into daily workflows and project tasks.
• Task Delegation:Assign responsibilities, organize work schedules, and track milestone completions.
• Reporting & Metrics:Analyze departmental performance metrics and report progress to senior leadership.
• Problem-Solving & Conflict Resolution:Resolve workplace issues, customer complaints, and team bottlenecks.