Manager

AQC Coffee; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

AQC Coffee is seeking an office administrator to support daily operations, handle customer inquiries, manage records and coordinate with vendors in a fast-paced environment.

You will train junior clerks, oversee inventory, and assist with budgeting to improve efficiency and profits. This role requires proactive communication across teams and external partners.

Qualifications

• Answering customer questions and addressing complaints.
• Compiling, maintaining and updating company records.
• Managing office inventory and coordinating with vendors to ensure supplies.
• Scheduling meetings, distributing reports and managing correspondence with external bodies.
• Training, onboarding and supervising junior clerks.
• Long-term planning to create initiatives for company goals.
• Assessing departmental budgets to minimize expenses and optimize profits.

Responsibilities

• Answering customer questions and addressing complaints.
• Answering phone calls and following up with customers and vendors on appointments and deliveries.
• Compiling, maintaining and updating company records.
• Managing office inventory and coordinating with vendors for supplies.
• Setting up appointments, scheduling meetings, distributing reports and managing correspondence with external bodies.
• Compiling and maintaining records of office business transactions.
• Training, onboarding and supervising junior clerks.
• Operating office equipment including printers, copiers, fax machines and multimedia devices.
• Long-term planning to create initiatives that support company goals.
• Assessing and analyzing departmental budgets to minimize expenses and optimize profits.
• Inspiring and motivating employees to perform at their best through positive encouragement and incentives.
• Identifying problems and friction points to maximize efficiency and revenue.
• Identifying opportunities to adapt to market changes to stay competitive.

Skills

Customer service

Phone support

Record keeping

Vendor coordination

Scheduling

Tools

Printers

Copiers

Fax machines

Multimedia devices

Job description

• Answering customer questions, providing information, andaddressing complaints.
• Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
• Compiling, maintaining and updating company records
• Managing office inventory and working with vendors to ensure the regular supply of office materials
• Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies
• Compiling and maintaining records of office business transactions
• Training, onboarding and supervising junior clerks
• Operating office equipment including printers, copiers, fax machines and multimedia instruments
• Long-term planning to create initiatives that further the company’s overall goals
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Identifying opportunities to expand or shift course in order to take advantage of changes in the market