MANAGEMENT TRAINEE

GOLDEN CAFE FOODS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

GOLDEN CAFE FOODS PTE. LTD. is seeking a capable Operations Associate to support ground operations across multiple F&B stalls. You will assist with opening/closing, hygiene compliance, and vendor onboarding, while coordinating with operations managers and external vendors to ensure smooth daily operations.

The role requires fluency in English and Mandarin, strong communication skills, and a willingness to learn and grow in the F&B industry. A 6-day work week including weekends is required.

Qualifications

• Bachelor's degree required in any discipline.
• Fluency in English and Mandarin for liaising with Mandarin-speaking colleagues.
• Willingness to learn and grow in the F&B industry.

Responsibilities

• Support ground operations across multiple F&B stalls, including opening/closing procedures and hygiene compliance.
• Monitor stall operators' performance and ensure adherence to safety and service standards.
• Assist in stall allocation, onboarding and exit processes for vendors.
• Collaborate with operations managers and outsourced vendors for smooth day-to-day operations.
• Handle customer feedback professionally and escalate complex cases when needed.
• Prepare shift rosters and duty assignments to cover peak and off-peak periods.
• Track sales trends and footfall to support management in data-driven improvements.
• Assist in audits and hygiene inspections and internal SOP reviews.
• Coordinate with external contractors and suppliers for maintenance and service needs.
• Assist in marketing activities such as festive events or promotions at sites.
• Participate in training to build leadership and people-management skills.
• Perform other duties as assigned by management.

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Key Responsibilities

• Support ground operations across multiple F&B stalls, including daily opening and closing procedures, cleanliness and compliance with hygiene standards.
• Monitor and coordinate stall operators' performance, ensuring adherence to house rules, safety regulations, and service expectations.
• Assist in stall allocation, onboarding and exit processes for new and existing vendors.
• Work closely with operations managers and outsourced vendors to ensure smooth day-to-day operations and quick resolution of on-site issues.
• Handle customer feedback and complaints in a professional and timely manner; propose solutions and escalating complex cases when necessary.
• Prepare shift rosters and duty assignments to support manpower needs during peak and off-peak periods.
• Track sales trends, footfall patterns and stall performance through daily reports; support the management team in analysing data to improve operations.
• Support periodic audits and compliance checks, including food hygiene inspections and internal SOP reviews.
• Coordinate with external contractors and suppliers (e.g., pest control, equipment servicing) to maintain operational standards.
• Assist in marketing or promotional activities such as festive events, loyalty programmes, or seasonal campaigns at assigned sites.
• Participate in training and development sessions to build leadership, problem-solving, and people management skills.
• Perform other duties as assigned by the management.

Requirements

• Minimum Bachelor's Degree in any discipline.
• Strong willingness to learn and grow in the F&B industry.
• Proficient in English and Mandarin (to liaise with Mandarin-speaking colleagues).
• Comfortable with working 6 days a week, including weekends and public holidays
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).