M365 Exchange Online / Exchange Service - Specialist

MSD INTERNATIONAL GMBH (Singapore Branch); Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A premier biopharmaceutical company in Singapore is seeking an M365 Exchange Online / Exchange Server Specialist with over 8 years of experience. The role involves maintaining and improving the email platform, troubleshooting Exchange servers, and ensuring operational excellence. Successful candidates will have strong technical skills in Microsoft Office 365, excellent communication abilities, and a user-centric approach to service delivery.

Qualifications

• 8+ years of practical experience with configuration/deployment/support of Microsoft Office 365 and Exchange.
• Ability to author high-quality technical documents.
• Experience with email security/hygiene-related issues.

Responsibilities

• Provide core administration and escalation support for messaging services.
• Collaborate with teams to implement new services and upgrades.
• Troubleshoot and administer MS Exchange servers.

Skills

Microsoft Office 365

Exchange Server

PowerShell Script

Email security

Communication

Education

BSc Degree/Master in Computer Science or related disciplines

Job description

M365 Exchange Online / Exchange Server – Specialist

· Based in Singapore,the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).

· Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

Are you an experienced engineer eager to join a dynamic email services team? In this pivotal role, you will maintain and enhance the infrastructure and delivery of our email platform, ultimately improving the overall experience of our services. You will work with Microsoft Infrastructure products like Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory, and third-party email gateway solutions. Your user centric mindset and ability to collaborate effectively with international teams will be crucial.

Job Responsibilities

• Provide core administration and escalation support for messaging services, focusing on Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment.
• Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades to existing core email security services, focusing on Cisco IronPort, Exchange, and the O365 space.
• Troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments.
• Manage incidents and problems, ensuring ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing and executing production support procedures such as business continuity and disaster recovery.
• Proactively anticipate service issues before they occur and make recommendations for resolution.
• Participate in projects as a subject matter expert as a representative as needed.
• Develop and execute production support procedures, including business continuity and disaster recovery plans.
• Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage.
• Participate in projects related to knowledge base creation to help reduce service desk incidents
• Provide support for Exchange Online email environments and email security/hygiene-related issues.
• Support Outlook Client and OWA, group management products, and user account management and troubleshooting.
• Provide support for Microsoft Intune and Outlook@Mobile.

We are seeking professionals with the following qualifications, skills and experience:

Education level:

• BSc Degree/Master or equivalent with relevant experience in Computer Science or other related disciplines.

Experience and Technical Skills:

• 8+ years of practical experience with configuration/deployment/support of Microsoft Office 365 and Exchange 2010 / 2013
• Ability to author high-quality technical documents.
• Experience with Exchange Online/On-Premises Exchange 2016 or later.
• Experience with Email archiving & Email Reporting service.
• Knowledge of MS Exchange Transport Rule (ETR), MS Defender-Email & Collaboration, Cisco Email Security (IronPort) or any other email security gateway products.
• Proficiency in PowerShell Script.
• Experience with Mailbox Management.
• Experience with Distribution & Office365 group management.
• Experience with Outlook Apps integration.
• Application integration and deployment with Email Services.
• Basic understanding of DNS, Network firewall & Load balancer.
• Experience with Internet gateways and message filtering/ system hygiene
• Experience with providing support for Exchange Online email environments
• Experience with providing support for email security/hygiene-related issues
• Understanding and experience with complex globally distributed email environments
• Understanding and experience with internet email protocols and email routing concepts
• Communicate effectively and present information clearly.
• Skill in applying approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner, including the ability to build and maintain critical networks and collaborative relationships.
• Ability to express oneself to provide information to others effectively and in a succinct manner including mid-to-high level divisional management, subject matter experts, vendors, and stakeholders across the enterprise.
• Accuracy, attention to detail, and the ability to follow through.
• Good organizational skills and the ability to follow-through on projects with minimal supervision.

Preferred Skills and Qualifications

• Programming / Scripting knowledge a plus - Wise Studio, AutoIt, VBscript, PowerShell, XML, CMD/Batch files